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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
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ErikaPNP

Bank didn't cancel standing order, desperate!!

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I am foaming at the mouth here. I have a standing order that pays for a service weekly (a large sum). The service is temporarily avaialable so I have had to use a substitute. I called on monday to cancel this week's standing order. I discovered today it has NOT been cancelled. There is no record of my phone call either, surprise surprise. They can't cancel it now as it needs 48 hours before the transaction is due to cancel.

 

The money is due to leave my account tomorrow. I am beyond furious. If that money leaves my bank account, I'll have no money to pay for the alternative service and will be liable to a late payment charge from the service also. It will go into the bank account of the service I normally use and guess what? The person is on holiday so I won't get it back until the back end of the month!!

 

I plan on speaking to a supervisor tomorrow to see if they can put a stop on the transaction or request it back from the other account. Can they do this? It's their error so I would have thought they would be able or at least willing to do something about it.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

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I can't see as there is a lot you can do if they are denying having received the call. Another reason why a telephone voice recorder is fast becoming a necessary peice of equipment.

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Who do you bank with?


Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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I am foaming at the mouth here. I have a standing order that pays for a service weekly (a large sum). The service is temporarily avaialable so I have had to use a substitute. I called on monday to cancel this week's standing order. I discovered today it has NOT been cancelled. There is no record of my phone call either, surprise surprise. They can't cancel it now as it needs 48 hours before the transaction is due to cancel.

Now that is nonsense since they would have to have a way of knowing who accessed your account. Ask them to trace the call and listen to it. Was it direct to a branch or a central call centre?

The money is due to leave my account tomorrow. I am beyond furious. If that money leaves my bank account, I'll have no money to pay for the alternative service and will be liable to a late payment charge from the service also. It will go into the bank account of the service I normally use and guess what? The person is on holiday so I won't get it back until the back end of the month!!

You lost me on this bit but the bank will have to refund any additional costs to you as a result of their mistake. They need to investigate it properly first and reimburse you for their mistake. Keep a record of all costs you incur and what you have to do to rectify the mistake that has been made.

I plan on speaking to a supervisor tomorrow to see if they can put a stop on the transaction or request it back from the other account. Can they do this? It's their error so I would have thought they would be able or at least willing to do something about it.

 

Not sure on the last bit. If the SO is cancelled then it doesn't go out. If it is going to another bank account then it might go as a faster payment and therefore be credited to the other account either today or monday(or if it goes by BACS then it is Tuesday)


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I rang up today and spoke with a lovely woman. I explained the situation and asked to speak with a supervisor or preferrably the customer services manager. I was advised that the supervisor would call me back, and requested that they take steps to trace the call I made on monday, giving the approximate time I rang them. That was at 10am. I didn't get called back. I am hoping that it will be because they are looking at the call records and not because they have no intention of calling me back. The money unfortunately has left my account. It usually appears in the other person's account on the Monday.

 

I explained the situation to the alternative service who was very understanding and is not going to impose a late payment charge, provided the fees are paid in full by the end of next week. I'm very fortunate that they were so understanding.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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