Faulty Goods

[imroberts]

I have a Panasonic microwave which was purchased from John Lewis (online) approximately 18 months ago. The microwave came with a 12 month warranty.

 

It has been used approximately once every 1-2 weeks, i.e. probably 50 times in total, maximum, yet ceased to function last week. My mother has the same model of microwave and hers has been used pretty much daily for over 2 years and is still working to this day, which is pretty much what I would expect from a microwave, suggesting there was an inherent problem with mine.

 

I have contacted John Lewis on several occasions to express my dissatisfaction however they refuse to assist with a repair or a replacement.

 

Can anyone advise what rights I actually have under the Sale of Goods Act, and also under EU Directive 1999/44/EC and how I might convince John Lewis to be more helpful?

[silverfox1961]

Hi,

You could always post them a copy of this:

 

Sale of Goods Act Fact Sheet - BIS

[imroberts]

Thanks for the advice.

 

I've already pointed them in the direction of the Sale of Goods Act and the best reply they can come back with is "I have been advised that we are not able to offer any repair or replacement services for the microwave."