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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Getting poor roofing job redone right!


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Hi, hoping someone has some ideas on this

 

Bought this house in 2002, with a receipt and 10 year warranty saying dormer roof had been refurbed in 2000. In 2004 water pouring into the bathroom. Contacted company who came, looked and said that it had only been patched not fully refurbed. The previous owners could not find a full itemisation of works, so at a discounted rate, we paid to have roof redone

 

Yesterday, as I went to get my little boy out of bed, squeched across the carpet - water coming through the ceiling. The company came and looked yesterday and said yes there is a hole, but they have never seen it before in 32 years and accused us of making a structural change to the property (we have not)

 

Today the MD came and I told him of my concern at just patching and bodging it again. He got very shirty and told me that my 10 year warranty on the job in 2004 was null and void as he has now become a ltd company and its not worth the paper its written on! Is this the case??

 

They have been to do a temporary fix today, and I have a feeling thats the last I will see of them.

 

Any advice? thanks

 

LisaKaz

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Hi LK and welcome to CAG.

 

Your case has been drawn to our attention and an experienced roofer will reply to you asap.

 

:)

We could do with some help from you

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Thanks !:-)

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Unfortunately the guarantee is pretty useless unless it's insurance backed.

If they are a reputable company they'll sort it for you if not I suggest trading standards as your next stop.

 

As a matter of interest where abouts are they saying the "hole" is? Is this on the flat roof or the adjoining tiled roof?

Wherever it is it should be easy enough to sort out.

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Thanks for your speedy responses!! :)

 

As I understand it (but not an experienced roofer) one of thedecking boards that we had replaced in 2004 has lifted. This in turn has torn the felt.

I have queried this as we paid for a refelt that was 3 different layers of felt and bitumen - and I can not understand why all 3 would be damaged. Have to say did not really get a satisfactory response

My husband has tried to contact the guy over the last 3 days and he is not taking our calls. have a sneaky suspicion we will be lucky to see them again

 

Regarding reputation - I have heard other stories regarding them. We only used them as the previous owners of this house had used them before and some works were under the warranty

 

Also, the UK trades confederation said they are no longer members of there association - but they were familiar with them

 

thanks again

 

LisaKaz

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Hi LK,

 

Roughly what size is the flat roof area.

 

I'm just wondering if you really want these guys having another go at fixing this - it may be better to get someone who is known and/or recommended to you to come in and do a proper job.

We could do with some help from you

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Slick 132

 

this is exactly what we are thinking and have got the name of someone who has been recommended by a family member.

 

We are thinking of having him come take a look at the work anyway - as we have no idea what has been done up there :confused:

 

As I said dont think we will hear from them again anyway

 

thanks for your advice

 

LisaKaz

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Hi LK,

 

You didn't say roughly what size the roof area is.

 

I was thinking, if you do this, one of our experienced roofing chappies may be able to give you a rough idea of a reasonable price.

 

:)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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