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pink.sapphire

car insurance wont refund deposit in cooling off period

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hiya

i took out insurance with ecar paid the deposit and tried to cancel it an hour later. as they are an on-line company for some reason it took 5 days before they would accept the cancellation.

a week later they sent me a letter stating the insurance has been cancelled and could i send the documents back. Which i did by recorded delivery. Its been 4 weeks and they still wont reply to my letters reguarding my refund of deposit as i had a 14day cooling off period.

I dont know what to do next, does anyone have any advice:(

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ecar are notoriously bad.

 

Tell them you are going to complain to the Financial Ombudsman this should hopefully do the trick.

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Thank you theclaimbroker ill get on to that right away:)

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