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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Car insurance claim please help


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Hi guys I need help here I feel like I'm being royally screwed over probably going to be a long post so please bare with me. Less than 2 months or so I bought my first decent car in abut 12 years (well to me it was decent). It was a mk4 VW Golf GTI 1.8 20valve I bought it from a local used car dealer 112,000 miles on the clock very clean, service history up to 99,000 miles a nice tidy car it had been cat D in 2003 which I was told about but assumed that since it was so long ago and had obvioulsy been MOT etc. a lot of time since then that it didn't really matter, to be honest the car looked nice, ran nice and was in very good condition for its age so much so most of my friends couldn't beieve it was a 10 year old car but it had been very well looked after. I paid £2400 for the car still have the receipt to prove it, it was my pride and joy spent hours most sundays cleaning and polishing it. Anyway thats the story of the car now my nightmare begins.

 

2 weeks ago I was staying at a friends house on a Friday night about 1.30am he woke me up to to tell me someone had just hit my car. A woman had crashed into when it was parked outside she tried to drive away but her car was wrecked to so only got just round the corner when my mate caught up with her anyway to cut things a little shorter the police came she was arrested for drink driving, anyway got her insurance details etc.

 

Phoned Direct Line the next morning passed the details on and the police incident number, they sorted me out a hire car on the Monday since the hire car company was closed on sunday and I had to work saturday so couldn't arrange to pick it up. They also arranged for my car to be collected on the Monday to assess the damage. Chased them up a couple of times to find out the state of my claim eventually got an answer on Friday when I phoned ended up speaking to the engineer that was examining the car told me it was a write off and he valued it at £1500 which was a bit of a shock to say the least. Anyway today I get a letter say that it was all sorted and I would recieve a cheque for £800 in the next 5 days (1500 minus £700 excess) basically I class this as a blatant insult I don't want to claim from them I want the claim coming from the 3rd parties insurers they have not mentioned anything about the third party at all. I do not want to accept this the £1500 valuation was bad enough but now I feel like they are rubbing salt into the wound. I took out a £1500 bank loan to put towards the cost of the car which I have just started paying off.

 

I shouldn't have to lose £1700 because of some idiot, seems like Direct Line aren't even trying to sort this out properly, maybe it works out cheaper for them just to give me the £800 rather than hassle the guilty drivers insurers I don't know I'm still paying for the premium as I was paying it monthly still 9 months to go as it was transferred from my previous car.

 

I just want to be able to get my £2400 back so I can get another car of the same type I really don't know what to do now as I've never made a claim before I was told by most people that they should make an offer and I can accept or refuse it, doesn't seem to me like I have been made an offer at all basically its like theyv'e just said there you go thats what your getting now p*** off.

 

Please give me some advice people I can't have this betwen the insurance and the loan I'm paying about £140 a month for something I haven't got and won't be able to replace. To be honest I feel sick to the stomach thinking about it but I don't know what to do.

 

Sean

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Phoned Direct Line the next morning passed the details on and the police incident number, they sorted me out a hire car on the Monday since the hire car company was closed on sunday and I had to work saturday so couldn't arrange to pick it up. They also arranged for my car to be collected on the Monday to assess the damage. Chased them up a couple of times to find out the state of my claim eventually got an answer on Friday when I phoned ended up speaking to the engineer that was examining the car told me it was a write off and he valued it at £1500 which was a bit of a shock to say the least. Anyway today I get a letter say that it was all sorted and I would recieve a cheque for £800 in the next 5 days (1500 minus £700 excess) basically I class this as a blatant insult I don't want to claim from them I want the claim coming from the 3rd parties insurers they have not mentioned anything about the third party at all. I do not want to accept this the £1500 valuation was bad enough but now I feel like they are rubbing salt into the wound. I took out a £1500 bank loan to put towards the cost of the car which I have just started paying off.

 

I shouldn't have to lose £1700 because of some idiot, seems like Direct Line aren't even trying to sort this out properly, maybe it works out cheaper for them just to give me the £800 rather than hassle the guilty drivers insurers I don't know I'm still paying for the premium as I was paying it monthly still 9 months to go as it was transferred from my previous car.

 

I just want to be able to get my £2400 back so I can get another car of the same type I really don't know what to do now as I've never made a claim before I was told by most people that they should make an offer and I can accept or refuse it, doesn't seem to me like I have been made an offer at all basically its like theyv'e just said there you go thats what your getting now p*** off.

 

Please give me some advice people I can't have this betwen the insurance and the loan I'm paying about £140 a month for something I haven't got and won't be able to replace. To be honest I feel sick to the stomach thinking about it but I don't know what to do.

 

Sean

 

The other driver is completely at fault and it should be her insurer who is compensating you.

 

You are entitled to be put back into the same position as you were before the crash. Which means that they should cover the costing of replacing your car with one of the same make/model/age/spec and approximate condition/mileage.

 

I do not understand what your insurer is up to. As they will be able to reclaim from the other driver/insurer. Challenge them as to why they are not pursuing the other driver on your behalf. If direct Line will not move, sure the other driver for the difference and your excess.

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If you dispute the £1500 valuation, then time to do some homework! Let the Insurers have a copy of your purchase receipt, get copy adverts from the web and/or any local car for sale adverts to substantiate your valuation. Had you spent any money on the car, if so bills, instruction manuals, gurantees etc. all help substantiate. You do not have to accept their first offer. Fight your corner.

 

With regard to your uninsured losses (Policy excess of £700, bus fares, taxis, phone calls, loss of earnings and everything else) You need to write to the Third Party Insurers holding them liable for your uninsured losses and request full payment within say 7 or 14 days (Standard letter before action).

 

Your experiences with the insurer are all pretty standard. Do you have Legal Expenses insurance on your policy, if so, use it!

 

H

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The other driver is totally at fault and ultimately it will be their insurers who pay for it all.

 

You as a fully comprehensive policyholder have two choices

 

1) Claim from your own insurers for the value of the car, any excess you have will be deducted and you claim the excess and any other uninsured losses (hire car etc) from the other persons insurance company. This is usually the easiest option and you paid for fully comprehensive cover. It is normal to deduct excesses regardless of blame so you were always going to have to deal with the other insurers anyway

 

2) Inform your own insurers of the accident but mark the claim form 'For Record Purposes Only' and advise them you will deal with the matter privately. Then claim everything from the other persons insurers.

 

As others have said you should not be out of pocket regardless of who is paying. It's an urban myth that your insurers will pay out more for a car if they can claim it back from another insurer. They will have used GG to value the car and should take into account variances due to mileage and condition. If you feel the offer is too low you need to prove this by submitting evidence in the form of quotes or adverts for the same make and model as yours is. Bear in mind that forecourt prices quoted incorporate an element of overprice to allow for part ex's etc and a warrany, a discount would normally be given for a cash buyer so don't expect your insurer to pay you the quoted forecourt price.

 

Incidentally just because you paid 'x' for a car doesn't always mean it is actually worth 'x' or that you insured it for that value.

 

Mossy

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The other driver is completely at fault and it should be her insurer who is compensating you.

 

You are entitled to be put back into the same position as you were before the crash. Which means that they should cover the costing of replacing your car with one of the same make/model/age/spec and approximate condition/mileage.

 

I do not understand what your insurer is up to. As they will be able to reclaim from the other driver/insurer. Challenge them as to why they are not pursuing the other driver on your behalf. If direct Line will not move, sure the other driver for the difference and your excess.

 

Thats what I would have thought to mate no idea what they are playing at, just had a look on their website and had to laugh (or cry not to sure which yet) when I read this "If you're hit by an uninsured driver we'll cover your excess and your no claims discount won't be affected" but your screwed if your hit by somebody who is insured?

 

If you dispute the £1500 valuation, then time to do some homework! Let the Insurers have a copy of your purchase receipt, get copy adverts from the web and/or any local car for sale adverts to substantiate your valuation. Had you spent any money on the car, if so bills, instruction manuals, gurantees etc. all help substantiate. You do not have to accept their first offer. Fight your corner.

 

With regard to your uninsured losses (Policy excess of £700, bus fares, taxis, phone calls, loss of earnings and everything else) You need to write to the Third Party Insurers holding them liable for your uninsured losses and request full payment within say 7 or 14 days (Standard letter before action).

 

Your experiences with the insurer are all pretty standard. Do you have Legal Expenses insurance on your policy, if so, use it!

 

H

 

Hi mate yea I would like to dispute their valuation it's deffinitly going to cost me at least £2000 to get a car of similar spec and condition , I also had a set of Alloy wheels on the car got them 2nd hand so no reciept but I did declare them to Direct Line valued at £250 which added a further £150 to my premium. But like I said before the letter they sent didn't seem like an offer, basically they have said my car would be disposed of ASAP that I should send of my v5 to the DVLA and that I would recieve an £800 cheque within 5 days. I'm not sure what to do. Guess I will try and ring them tomorrow if I can get the time I only got the letter when I got home from work tonight so haven't had a chance to get in touch with them yet but the way I'm feeling at the minute I don't really want to speak to them as I'm likely to lose my temper and maybe make matters worse.

 

I have motor legal protection on my policy no idea what I need to do though like I said this is all new to me, finding it hard to find the time to chase them up as I work 8am to 5.45pm 5 days a week and don't really get the time to contact them as their offices are shut by the time I get home, and being short staffed at work am struggling to find time to do it from there too. Basically they aren't helping me in any way shape or form I have had no contact from them except when I phoned to find the status of my car and was palmed off to the engineer who was assesing it and

then this bloody letter.

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The other driver is totally at fault and ultimately it will be their insurers who pay for it all.

 

You as a fully comprehensive policyholder have two choices

 

1) Claim from your own insurers for the value of the car, any excess you have will be deducted and you claim the excess and any other uninsured losses (hire car etc) from the other persons insurance company. This is usually the easiest option and you paid for fully comprehensive cover. It is normal to deduct excesses regardless of blame so you were always going to have to deal with the other insurers anyway

 

Mossy

 

Thats what I was expecting I thought that they would sort this out before offering payment, so far it looks like they have made no effort at all, I contacted Direct Line liabiity department last week and she put me on hold and that they can't get in touch with the 3rd party insurers today. I mean come on that is rediculous this was early in the morning I managed to get 5 mins at work to ring them. So do I have to chase up the 3rd party ? I always assumed that the insurance company done this as they have to claim their costs back from them anyway.

 

As others have said you should not be out of pocket regardless of who is paying. It's an urban myth that your insurers will pay out more for a car if they can claim it back from another insurer. They will have used GG to value the car and should take into account variances due to mileage and condition. If you feel the offer is too low you need to prove this by submitting evidence in the form of quotes or adverts for the same make and model as yours is. Bear in mind that forecourt prices quoted incorporate an element of overprice to allow for part ex's etc and a warrany, a discount would normally be given for a cash buyer so don't expect your insurer to pay you the quoted forecourt price.

 

Incidentally just because you paid 'x' for a car doesn't always mean it is actually worth 'x' or that you insured it for that value.

 

Mossy

 

I knew I would be paying slightly more buying off the forecourt but I liked the car it was in a pretty rare colour nice condition etc. and I had somewhere to take it back to if I had any problems which I did find a few faults which were repaired at the dealers cost. But I don't think I paid that much over the odds for it maybe a few hundred quid or so but not £900. When transfrered the insurance over from my old car they didn't ask what I had paid for it just if it was valued at less than £40,000 :(

 

This is the cheapest similair car local to me on the Autotrader website at the minute but this is a year older and has higher milage.

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You have legal protection, that means you have paid for someone to recover your uninsured losses (ie your excess, your hire costs and any other expenses you incur as a result of this accident) so first step is get in touch with them and start that ball rolling

 

Next step, if you are unhappy with the valuation inform your insurers and then back it up with examples from auto trader (or other sources) that show the value of a car the same as yours is selling for more money than they have offered.

 

They will NOT send out a cheque until you accept their offer

 

Mossy

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silly question ( i have nt had much sleep) but wouldnt the 3rd party insurers inspect the vehicle etc to deem it a TL? if it was DL who deemed it a TL i thought they would have been straight onto the fact it was a previous cat d loss etc (god im tired)

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Well I have contacted Direct Line to dispute their valuation, they have said another engineer would revalue the car told them I want at least £2000. Seen a friend today who managed to get me a CAP valuation she said retail on a the same model and milage as mine should be about £2975 I would say minus a few hundred for being a previous cat D which seems to be about average from what I've seen on other cat D's for sale on autotrader etc. Apparantly third party's insurer still hasn't accepted liabilty which is unbelievable. Hire car is due to go back on the 13th after that I will be car less £800 isn't going to replace my car but unitl they payout I can't afford to get another.

 

Sean

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You have legal protection, that means you have paid for someone to recover your uninsured losses (ie your excess, your hire costs and any other expenses you incur as a result of this accident) so first step is get in touch with them and start that ball rolling

 

Next step, if you are unhappy with the valuation inform your insurers and then back it up with examples from auto trader (or other sources) that show the value of a car the same as yours is selling for more money than they have offered.

 

They will NOT send out a cheque until you accept their offer

 

Mossy

 

Well I recieved an £800 cheque yesterday surely this isn't right I am not going to bank it, should I return it to them along with the receipt for the car and adverts etc. showing how much replacing it is likely to cost me?

Not sure which department I need to send it to though, should I send it recorded delivery so I have proof I sent it. This is a bloody nightmare all I want is to be back in the position I was in before the accident. The hire car is due to go back on Monday which is going to leave me with out transport unless they agree to give me another one, which IMO they should as I can't afford to replace the car until the third party pays out and they should have to cover the costs of it.

 

Sean

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