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    • Good morning all,   I have an update for you all, shortly after my first hearing i was told i would need to have a rehearing with another company, Obviously i agreed but after the initial grievance hearing the person then asked me to enter into a private conversation, I have received the settlement offer and are disgusted as its not even half of my monthly  salary, I'm not sure what to do at this stage as i dont have the funds to finance a solicitor,so any advice would be appreciated.  
    • Sorry, but what does this mean?   Who are ARC? It would be helpful if you could be a little bit more clear about what happened. I don't understand why you are not simply proceeding against Amazon – because it is clearly their responsibility as it was their driver or courier company
    • I understand that you were involved in a contentious divorce in respect of which there was a bill for court costs – £850. You decided to challenge the costs in court and you lost and an order was made against you. We decided to appeal the order but before the appeal was heard, the solicitors made you a without prejudice offer of a 50-50 split – £425. You agree to this and you signed the document to that effect which you returned to the solicitors. Despite that the solicitors are now trying to impose the original £850 order. Is that the correct order of events? "Without prejudice" is certainly something that doesn't seem to be very well understood, including by solicitors. "Without prejudice" can protect an offer from being disclosed to the court where the offer has been refused so that it is not binding on anyone. However, without prejudice cannot be used to hide everything from the court – including wrongdoings, unethical behaviour et cetera. It seems to me that once you sign the agreement you effectively had a contract. I'd like to know a little bit more about the agreement that you signed but presumably it was intended to bring a halt to any further proceedings. I don't think there is any difficulty about disclosing a contract to the court in the circumstances. It is only the offer which was made without prejudice. Once the agreement was accepted and signed then the document acquired a wholly different character. It was no longer an offer open to be accepted or refused. It was a legally binding contract which imposed obligations upon both sides. In my view the solicitors have acted in a highly unethical way and I would begin by making a complaint to the SRA. I wonder whether the solicitors proposed the 50-50 split to you without consulting with their client and when they then contacted their client and told her what had been agreed, she refused to accept it and on that basis the solicitors recognised that they had made an error but rather than accept their responsibility and footing the £425 out of their own pockets, they preferred to get it from you. Of course this is just speculation but it seems to me to be quite a possible scenario. I'd like to see the agreement post up here please – that my sense is that you should complain to the SRA and you should tell the solicitors that this is what you're doing.
    • What's the default date? It should be on your Credit File
    • i point you to two threads whereby you'll see an explanation by andy (post 22 here) https://www.consumeractiongroup.co.uk/topic/410486-lowell-interim-charging-order-from-credit-card-debt-2009/?tab=comments#comment-4912902   and   https://www.consumeractiongroup.co.uk/topic/406428-remortgage-issue/   if yours says:    written notice of the disposition was given to XX Council ( - disposition = sold vis: disposed of) ..... notice means letter telling them it's been sold -    doesn't say it must be paid or settled BEFORE disposition..   that's the way i read it.          
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies

Lavora Marketing - Google Ads Rant/Warning

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Lavora Marketing - Google Ads Rant/Warning OK folks this is for your information in case you ever hear from these people selling Google Ads.


I basically joined this forum to pass this on since it irks me so much to have to pay, but it seems they have me over a barrel. If this is in the wrong place, I apologise.


My personal opinion - avoid this organisation like the plague.


I got a sales call, took out an ad with them - rolling contract on a monthly basis.


After a short while it was clear it was doing my business no good whatsoever, not one email or phone call was generated.

So I emailed them, as their answer phone message encourages you to do, to request that the account be closed and ad cancelled.

I got no response to the email, or follow up emails asking why I hadn't heard from anyone. So I rang, and I was told that a junior member of staff had accidentally deleted my email and had been spoken to. This person offered me improvements to my ad and discounts, I agreed to try it out.

Again a couple of months proved this ad was as useful as a chocolate tea pot, I got no emails or calls as a result of the ad. So I emailed them on 24 May about cancelling. I got no response, I did later receive a further invoice though by Email. On 24 June I emailed again about cancelling and the invoice, and got no response. I did get a letter about the unpaid invoice though.

I Emailed again yesterday about the situation and the former emails.

I had to phone them today, and got told that to cancel I had to put the request in a letter to them, first I had heard of it. They also told me that they would not allow me to cancel the service until the unpaid invoice was paid.

What about my emails, did they get deleted by a junior member of staff? I was told they had emailed me back in May but they must have been having technical difficulties and it must have bounced - do we believe them?

I mean an Internet marketing company that can't respond to Emails (when they contain bad news anyway)!?

I'll let you draw your own conclusions based on the facts above.

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Regulations state that is must be done in a 'durable' manner and email is classed as a durable manner under the regulations so they cannot insist on a posted letter.


If the email was deleted by a junior, how do they know it was from you and deleting only puts it in a deleted folder and don't remove it from the computer.

Edited by Conniff

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Lavora has been 'taken over' by Answerit - be warned Answerit have done exactly the same as Lavora taken money without consent, been constantly ringing, refuse to give the name and contact details for their CEO. Looks to me like there's no change at all. I suppose with all the complaints that Lavora had there was little chance of fleecing their customers bank accounts with that company name. Only this time they claimed to be part of Google at the start then later I was contacted by a woman claiming to be from facebook who later turned out to be from Answerit accounts dept.


Robotic pirates comes to mind when dealing with companies that will destroy what others have worked for and do not understand basic sentences like " I never asked for this" A very pleasant company when they say they are from Google or Facebook but when the cat gets out of the bag very aggressive and unpleasant . This morning they have called me saying that I'm twisted . Coincidentally just after visiting my bank to stop them taking more money .


Anyone who may know the CEOs name etc. please get in touch or anyone who has had the same experience to get together to resolve these issues likewise.



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