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    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
    • Post the NTK up here for the regulars to double-check. I highly doubt it's compliant with POFA though. Ignore the deforestation that comes unless it's ever a letter of claim. Any luck with the organ grinder?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I received a letter out the blue from clarity yesterday notifying me of debt they were instructed to collect for cabot financial (europe) ltd for £4258.52. Not thinking i called clarity to find out what the debt was for and who cabot where, as i'd never heard of them, to be informed that it was for a barclaycard debt. I was given the account number and I called barclaycard and was told that this account was sold onto cabot 24th Aug 2004. I contacted cabot and asked why I never been contacted about this debt being bought by them, as it's been nearly 5 years, to be told we've written to you 15 times. Not one letter has been received until yesterday at this address informing us of th change over and we have been here 6 yrs. But the worst part of this is that when I contacted barclaycard to ask how much the original debt was they told me it was £2,705. I thought I was already paying this debt off as I already had another debt with barclays that i have been paying for the last 5 yrs and is just about finished, but now to find out the cabot have for nearly 5 yrs been adding the same rate of interest onto the amount as was in the original barclaycard agreement and clarity telling me i only have 2 yrs to pay this off and they want £177 per month or the are looking to send in agents or put a charging order on the house I don't mind paying if I owe the debt but can anybody give me some advice as to what to do as this can't be fair

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This could very well be Statute Barred or at the very least unenforceable.

 

Send a CCA request to Clarity http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter and a SAR to Barclaycard http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca

 

The CCA will determine whether it's enforceable and the SAR will show when the last payment was made & whether you can reclaim any unfair charges.

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i spoke to barclaycard and the last payment they received from me was 25th march 04 and other than that all they could tell me was that cabot bought the debt 11th august 04. Last night i checked my experian credit report and i had a cabot financial uk listed but the default was dated 1/7/2004 and updated 24/5/2009 with the default as been listed "you failed to keep up your credit agreement and have not responded satifactorily to requests to bring your payments up to date, so the credit agreement has ended, but there is no listing on my credit report of barclaycard just cabot who never owned this debt on the date mentioned i'm confused can you help

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I've just realised that you are already paying Barclays for another debt. In that case the SAR 'will kill two birds with one stone' because you will also get information back about that debt too, so not only will we be able to discover whether that is enforceable or not but again you'll be able to determine any unfair charges you can reclaim.

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I've just realised that you are already paying Barclays for another debt. In that case the SAR 'will kill two birds with one stone' because you will also get information back about that debt too, so not only will we be able to discover whether that is enforceable or not but again you'll be able to determine any unfair charges you can reclaim.

 

Barclays & Barclaycard are 2 separate companies. Very easy for a consumer to see them both as the same and believe they made an arrangement to cover both.

 

May be worth sending SAR's to both Barclaycard & Cabot. If Barclaycard knew your address 5 years ago, you having lived there for 6 years, Cabot should have been writing to that address.

 

The CRA entry is correct, Barclaycard have to delete their entry at the point of sale and Cabot have to replicate in their own name what was true. That does not change the termination question already raised.

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Don't panic. Just send off the letters and wait for their reply. In your defence Cabot and Clarity would have to give a good reason to a court why they have not initiated court action sooner. It may not be statute-barred but the company should have addressed and enforced the breach as soon as was reasonable otherwise they may not realise the full benefit of the contract.

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