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Mortgage's Bank's Retentions Policy


masmit
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Hi,

Could somebody please help, i have requested a SAR from abbey on my mortgage, they have sent documents dating back to when the mortgage was started.

They have also stated in line with their retentions policy some original docs have been destroyed, due to the time elapsed.

If the mortgage is still active is this true can they destroy doc's on an active account.

From what i can tell the only info missing is charges applied over 6 years old.

Any advice would be greatful.

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