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BT Broadband cancellation: verbal 18-month contract?

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Hello, I'm writing about my BT broadband account. I wanted to switch to Orange after getting a better offer from them. When I spoke to BT, I was told that I am in an 18-month contract with them which I verbally entered into when I ordered their service.


To exit the contract, I will be charged half the monthly line rental for every remaining month until contract end. For me, this amounts to £30 - not a show-stopper.


However, since I (a) don't remember entering into contract, (b) have no documentation to suggest that I am in one (notably, the contract itself!) and © feel that I would not, due to circumstances at the time, have agreed to an 18-month tie-in, I called BT and asked them for proof that I entered a contract (pref. a recording of the phonecall), as well as a copy of the contract. I am waiting to hear back from them.


This case is very similar to the cases of PKea:



and of NASH1



PKea won this case (receiving a refund on charges) after BT failed to produce evidence of his verbal agreement.


We'll see what they come up with - I'll try and keep this up to date. It appears this is a common issue, please post other related links if you are aware of them.

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