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    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
    • considering it expires in Jan 2021 it looks like it has 2 insurances policies running on it at the same time, What a farce! each insurance company could blame one another this shouldn't be legal, but it looks like it is.
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Problem with a used vehicle

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Hi - newbie here after a bit of advice.


To cut a long story short, I bought a used BMW last week from a BMW AUC dealer. Picked it up on Friday. The car is just over 3 years old, one previous owner, but is supplied with 12 months BMW warranty.


Now I drained the battery on Monday (my fault) and called out the BMW assist team. They came, sorted the battery problem, and I was happy. However, during the time he was here, he said 'how long have you had the car'. I stated since friday and he said 'mmm somethings not right'


He then went on to say that there was evidence the car had been under water or had a lot of water in the boot as there was bad corrosion on some of the wiring connectors and a lot of the screws under the panels were rusted.


To make matters worse, he then told me there had been a fire in the car in the past, and showed me the power adapter in the boot where the fire had started (you could see the scorch marks on the adapter then on the wires at the back). The interior panel underneath the side-panel showed signs of fire damage. This has horrified me.


He did state that the water could be from a fire extinguisher and that it should be easy to sort out. However, this has severlely tainted my view. I immediately called the dealer and they said they'd get back to me. They called back within 10 mins (at 3:15 yesterday) and asked to speak to the technician. I've heard nothing back since.


I spoke with Consumer Direct yesterday and they did advise that I can reject the car, as the corrosion is something that shouldn't happen in a 3yr old car and advised on the procedure to follow and quoted the supply of goods act 1973 as the car has been purchased on finance.


However, does anyone else have any advice? I know most people would reject this car, but I'm just after advice on it. My heads all over the place at the moment to be honest.

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My advice would be to reject it now.


Whilst you have been shown some issues, and the garage might repair them, you will never know what underlying issues there might be. You are storing up unknown ( and probably very expensive) problems for the future if you keep it.

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Thanks. I think the same to be honest.


Have spoken with the finance company and they've advised me to write in (via email) with details and they will take up on my behalf. Also advise me to put a rejection in the email

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If this is a BMW AUC then it must have gone throught "massive number of checks" they advertise. If the BMW Assist guys ( Mondial) say something ain't right they are usually spot on. Get photos of what you know is wrong, take it back to dealer and ask them to Phone BMW Customer Service and explain the situation. They won't like or do that.


If the car has had a fire then it's an odds on certainty that corrosion will appear somewhere at some point.


Reject the car tomorrow at the dealer and ask that the service manager and technician plus salesman be hung as this should never, ever had made it to a BMW forecourt. Just ask BMW in Bracknell.

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A rejection 'has' to be done in writing.

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