help im useless with pc but need info thanks

[Bigtop]

hi this is my first post

i am useless with computers but need some info please

i had a loan with tsb and was paying payment protection, but then i tried to extend the loan.

they said they close the loan down and start a new loan, thats how they do it.

when asked about payment protection i said i didnt want it ant more, so didnt get it.

can i claim back the payment protection i paid at first?

if so what is the first step?

do i contact them and get all the details and dates and amounts etc ?

thanks in advance

Bigtop Pete

[maroondevo52]

Hello and Welcome, Bigtop.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

[alanalana]

Hello bigtop,

 

hi this is my first post

i am useless with computers but need some info please

i had a loan with tsb and was paying payment protection, but then i tried to extend the loan.

they said they close the loan down and start a new loan, thats how they do it.

when asked about payment protection i said i didnt want it ant more, so didnt get it.

can i claim back the payment protection i paid at first? (if you have a valid claim on mis-selling then yes you can claim it back)

if so what is the first step? (First step is to send a Subject Access Request) details to follow

do i contact them and get all the details and dates and amounts etc ?

thanks in advance ( Yes start by getting all of the information and then bang in a claim)

Bigtop Pete [/QUO TE]

 

This lot should keep you busy for a while..

 

please start by sending the Subject Access Request as per the Data Protection Act 1998. The statutory fee is £10 postal order or cheque. (Postal order better IMO). Keep the details of the postal order and send all correspondence by at least recorded to be signed for so you can track delievery through Royal Mail.

 

Links to Subject Access Request here... Full SAR for ppi and also here...

 

Data Protection Act 1998 - Subject Access Request

 

Just edit to your requirements and you should at least ask specifically for these documents:

 

True copies of your Consumer Credit Agreements (CCA) with the terms and conditions that were applicable to the agreement at the time the loan started.

 

Copies of all your statements.

 

Copies of all correspondence with regard to the loan, letter, fax, transcripts of phone calls or transcripts of phone calls, or other notes taken by them during the calls.

 

Also be specific in your request for full disclosure on any PPI added to the loans this should be identifiable on the CCA.

 

Specifically request the needs and wants/Customer duty of care questionnaite which should have been completed at the point of stale. This questionnaire should be filled out by the bank advisor to ensure all the relevant questions have been asked to ensure the product is fit for purpose and suitable to your needs. See this as an example.....

 

When you send your Subject Access Request you should ask for evidence of the questions asked at the point of sale.

Please see this link for an example:.....http://wwwa.mbna.co.uk/insurance/files/CP0608_INSU_MB_LP_S.pdf

 

The data requested should be data in any format that their organisation uses for filing, electronic, paper, microfiche, CD, Floppy, Magnetic tape. If the records are specific to you then they are a relevent filing system. They will try to avoid disclosing information by saying the records do not form part of a relevent filing system. (Let them prove that fact by insisting on a full breakdown of their filing systems to ensure you are not being misled)

 

Please have a read through the following links for further information.

 

PPI - Some Notes for Claimants..

 

For claims before 2005 and the FSA ruling from which campaign

How to tell if you’ve been mis-sold PPI

 

Quick check: were you mis-sold? - How to tell if you’ve been mis-sold PPI

 

Another useful site to help you reclaim missold PPI UPDATED 16 JUN 08

Reclaim your PPI premiums - payment protection insurance | This is Money

 

This is a little snippet from the above link....

 

Quote:

Can I reclaim on any PPI policy?

Your claim for compensation is dependent on when you took the insurance. PPI sales only came under the jurisdiction of the FSA on 14 January 2005. Any sales made before then are not covered by the latest rules.

However, it may still be worth complaining to your lender if you feel you have been mis-sold. If you bought before January 2005 it is likely that they will have been covered by a previous regime of rules. This means that the Financial Ombudsman Service will be able to consider these complaints. If you took PPI after January 2005, your claim is subject to the latest rules.

All of the above and more in this sticky at the top of the forum.

 

links

 

It's a lot of reading but some useful stuff in there:wink:

 

just post up any questions someone will pick up and respond.

 

aa

[Bigtop]

hi and thanks

i am just wondering, can the bank close my account or anything like that for trying to claim money back?

recently someone i know tried to claim back charges with RBS and they refused,and closed down her account, leaving her and her 2 year old son with nowhere for her tax credits and wages to go!

left her completely skint with no money until her sister let her use her account!

can anything be done about this?

can i phone my bank and ask for the details for my claim and get them to take the £10 charge out of my account ?

i cannot remember the details of my loan and the PPI so i dont know yet if i can claim anything back, but im sure i remember asking to cancel it at one point and being refused,also i think i was told i needed the ppi to get the loan, but how could i claim as there is no proof of these?

thanks for all your help

Bigtop

[maroondevo52]

Hi,

 

This is some info on the FSA Waiver on Bank Charges, not sure if it applies to PPI claims......................

 

13.18 states:

 

(18 )

the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;

 

 

Regards.

 

Scott.

[landy_alert]

Hi Bigtop:)

 

I can understand your fears about LTSB closing your account, particularly after what happended to your friend:eek:

 

Mr Landy and I are in the process of claiming back several thousand pounds of charges from LTSB as well as PPI on both current and old closed loan accounts.

 

Scott is correct that the FSA Waiver states that a bank should not close accounts as a result of claims for the refund of overdraft charges. I also don't know if this applies to PPI claims, but I do know that LTSB chose to close our account 4 months after we first contacted them asking for our money back - so in certain circumstances they can and will do this.

 

Therefore it's best to be prepared and open a parachute account at another bank. There is plenty of info out there about doing this - searching for 'basic bank account' in google will give you a list of the best options I believe.

 

Don't let this put you off though - LTSB are tough nuts to crack, but with perseverance they can be beaten!

 

Good luck!

 

Landy x

[Bigtop]

Hi.

So they may close your acc if you try and claim, but can they close it for just asking for the info held on you?

And, with this info they hold on you, if there is no evidence for example of anyone telling you you had to take out the ppi in order to get the loan or telling you you cant cancell the ppi, your screwed?

i just dont want to apply for the info held, and then get my acc closed and then find i wasnt entitled to a claim anyway.