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    • thanks ae - yes  I understand the claims are between me and the lender.  But with regards to the order for sale the judge specifically said it is the receiver who is appointed to sell - and he hasn't/ and isn't - which is why I am asking if I can apply to the court v the receiver for an order for sale right now?   The receiver is not part of the current proceedings heading to trial.  But he is responsible for selling the property - and he has consistently rejected offers over >5y.   This is specifically why I would like to understand if I can apply to the court to enforce the sale by the receiver??? As above - The judge has said otherwise the order for sale v the lender has to be dealt with via the trial.  Which they have deliberately delayed via the adjournment. Valuation is an issue. The lender chose the valuer.  I paid but his report basically belongs to and is referred to by the lender.  He did a prof valuation without doing a site visit.  He had done a site visit 5 months earlier for different potential lender.  The 1st valuation he erroneously did as fh.  He just did a re-write 5m later - but kept the same value for lh. I had a great offer on the table from a niche buyer which would have cleared the loan and given me a lot of £s.  But the lender rushed through the repo and the buyer got spooked and ran.  The lender then slashed the price by 30%+ from their valuation (fire sale price?).  As you suggest - they fully expected potential buyers to quickly grab the property at such a discount.  But it turned out they couldn't.  The market had dropped anyway. Then covid hit.  Every potential buyer was questioning the valuation.  The lender and receivers actions have eroded the equity.  This wouldn't make sense to any normal lender.  99.9% would have just sold to the 1st buyer willing to transact.  The lender/ receiver had such a willing buyer on day 1 of marketing.  But they spent 15months trying not to sell to them.  As I said, disclosure shows the ceo wanted (wants?) to keep it for himself - so common sense didn't (doesn't) prevail.   The lender has made a £ Claim v me.  I am disputing it because I maintain it is their actions that has caused the erosion of equity/ a debt to accrue. The lender's problem now is that they have spent so much money and added so much interest over 5y that they cannot sell the property for what they need/ want.  They are trying to blame me for this.  But it is their fault; not mine - because I am not in possession or in charge of selling it. As I also said above - if there is some legal reason why I cannot make an application to the court for an order for the receiver to sell - then can I ask the other entity which has a charging order and threatened to do so. ???    
    • We registered our child with a nursery last year for a June 2024 start date. This was before how the new 15 hours free childcare was going to work. At the time my wife paid a £50 deposit. A few weeks ago they sent out an email about how the new funding was going to work. The nurseries can use it as they wish and they said if the child wants to come for one full day we still have to pay £50 and we can't use all the hours for one day. They also drastically increased their day rate. As a result of this we were looking elsewhere and have found a much cheaper nursery so we are changing.  The original nursery now said you only get the deposit back if she starts because it comes out of the first month of fees. I don't think we filled any any form or anything so there were no terms and conditions. Are we entitled to get the deposit back or is it our fault for not asking what the terms were when we paid. 
    • Hi Baldilocks. Welcome to CAG. I've done some minor formatting edits to your post to make it easier to read for people on mobile. Try to keep to 1 or 2 sentences max before creating a line break in your post. It's the Consumer Rights Act 2015, not the Sale of Goods Act 2015. The Consumer Rights Act 2015 superseded The Sale Of Goods Act 1979 and the latter does not apply as I imagine this purchase was made after 1st October 2015. Can you confirm the make and model of the vehicle? Some vehicles have their service history stored within the on board computers now or have it available to view online at any point. How did you pay for the vehicle? Finance (what type), Debit/Credit Card etc? I would argue, that should the above points not be correct, you would be right to claim that the goods are not as described under the Consumer Rights Act 2015.  
    • Thanks everyone for all your help, but unfortunately my case was dismissed. This is the 2nd time I've had this happen now so I doubt ill be taking on any parking firms in future sadly. The judge said I lost it on the grounds that the sign said I had 28 days to declare who the owner of the vehicle was, and said I should have complied with this.  My costs are Judgment for the claimant £133.33 Issue fee Hearing fee Solicitors costs - total £265 grand total £398.33 Do those costs look about right?
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Cahoot Flexi Loan and now DMRS


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So, the story so far:

CCA'd Cahoot regarding FlexLoan last November, did not meet the 12+ 2 days so account fell into dispute, in december, jan and feb i still made payments to this account, but far lower than minimum payment (50 pouns per month). Finally received CCA in Feb '09 and upped payment to 250/mth - still below the minimum (but not by much) as this is all i can relistically afford.

 

Cahoot proceeded to send me the usual threatening letters during this time, and sent me 3 default notices in one envelope in March (for dec, jan and feb). I've just ploughed on and cotinued to make the 250/mth payment and on May 20th, after a another threat-o-gram i called them. This 13min 33 conversation is recorded on my phone for safekeeping and the woman on the other end tried to word the same thing in several different ways (regarding clearing the arrears) - i told her that 250 is all i can afford and it didn't matter how many ways she wanted to slice it, that was all i could pay.

 

25th May, another letter saying i was in arrears, then all quiet... (although the 250/mth has continued to leave my account as a SO every month) Until Saturday, when i received a letter dated 29th/06/2009 from Debt Management and Recovery services Ltd with a notice of default and saying that they have been asked by cahoot to recover the full amount.

 

It still stands that i can only afford to pay this amount, and thats it, but i'm a bit confused over the process that should be followed here - if Cahoot passed this to DMRS:

(a) Why haven't they sent a Default Notice?

(b) Why haven't they sent a notice of Termination?

© How can DMRS issue me with a notice of default?

I see that DMRS are part of Abbey, but i'm sure i've seen on here there's a process that should be followed vefore passing to another party? Hopefully someone can clarify this one for me.

 

The CCA is valid, as its identical to the other FlexiLoan agreements from Cahoot posted on here. It does seem that they've stopped interest on the loan, which i guess signalls that the agreement has been terminated, but i've not had a notice of this. I'm also waiting on a response to my SAR as there are charges on this account, but their customer services department are atrocious with things like this - maybe due to being bought by Santander - too many siestas methinks :-) - so i'm not holding my breath for my statements...

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The account can be assigned for collection without termination. Did DMRS send you a notice of sum in default or an actual Default Notice?

 

Its Headed: 'Default of Payment' and lists the balanace amount. Will try and get it posted up here but no scanner and can't find camera USB :-(

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No one can ask you for the full balance unless you have been issued with a proper Default Notice. You must by law be given the chance to remedy the breach of the agreement. It doesn't sound like a Default Notice - does it have that it is a Notice issued under section 87 (1) of the CCA 1974?

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  • 1 month later...

Hey everyone,

yesterday i received a letter from APEX regarding this account - as it stands i have been continuing to pay the amount i can afford (which is a fixed amount). i have also posted the exact sequence of letters i have received below from Chaoot, DMRS and then Apex. To date, i am still awaiting my statements from an SAR, which was sent at the beginning of June. Does anyone know what the next course of action will be on their side? I still don't Understand how they can pass it to an external company without having received a Termination Notice, but someone has mentioned that they can send it out to collection without termination...

 

 

May 2009: Cahoot

http://i296.photobucket.com/albums/mm166/kstaplet/cahoot_may.jpg

 

June 2009: DMRS

http://i296.photobucket.com/albums/mm166/kstaplet/dmrsjune.jpg

 

July 2009: DMRS

http://i296.photobucket.com/albums/mm166/kstaplet/DMRSJuly.jpg

 

July 2009 : 2nd Letter DMRS

http://i296.photobucket.com/albums/mm166/kstaplet/DMRS_July2.jpg

(this is a weird one, as no offer of payment was made, i simply told them what i'd told cahoot that i was going to be making fixed payments at the same time every month, and told them to check their own CRM on the history of the account)

 

August 2009: APEX

http://i296.photobucket.com/albums/mm166/kstaplet/Apex_august.jpg

 

Now, to be clear, i'm not trying to get out of anything here (if you look at the balances on each letter, it is going down), but i'm not going to be pushed about, harassed or bullied by any of these companies when i've told them repeatedly the steps i'm taking to reduce this balance - i believe there are unlawful charges on this account but i've never dealt with a company that is so lacksidaisical (?!) ... with regard to genuine requests for Data which they should be abiding to as per laws set out regarding Data Protection. I feel sorry for anyone that has an account with a Santander Group company if they can't even sort out basic requests!

Edited by kstaplet
last link wrong
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Santander dont know their @rse from their elbow (hubby used to work for Abbey)

 

it took them 3 months to close down a current account he wanted to close. he had to sign a request 5 times and call numerous times. They kept reissuing debit cards. Muppets!

 

sorry its not much help but good luck x

If i have helped you please click the scales :)

I am here on my own quest for help, although i work for T-Mobile and will gladly assist where i can i am not here as a company representative.

I am not legally qualified, if in doubt seek professional assistance :)

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Hiya,

 

 

really need to wait on the sar return to check outthe Dn and termination notice

 

ida x

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Hiya,

 

 

really need to wait on the sar return to check outthe Dn and termination notice

 

ida x

 

thanks, ive contacted them again about the sar - they've asked me for the proof of delivery on their side, which i've duly provided, so it looks like they've lost the request...

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I have now provided cahoot with the proof of signature (via email) and their contact centre have replied seemingly confirming that they've lost the SAR. In fairness, theyve been quick to reply and offered to re-emburse the postage cost and the 10 postal order by sending them the receipts.

However, they have said that as i'm asking for a full SAR and not just statemets, it could take a full 40 days to fulfil:

Dear ,

 

I have arranged for the requested information to be sent to you. As the information required is very specific I have been advised that it may take up to 40 days for the documents to be delivered, but the relevant department will try to collect the information needed as quickly as possible.

 

Please accept my apologies for any inconvenience that this may cause.

 

As previously advised we will reimburse you for the recorded delivery fee rand the postal order if necessary. Once you have contacted the Post Office please let me know and I will arrange for a cheque to be sent to your home address.

 

In fairness, the contact centre have been very helpful on this one. However, i'm not sure how i should be dealing with APEX now. i'm just making payments to cahoot regardless, but can APEX actually take any action against me with this still outstanding?

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  • 8 months later...

mmm - this one's gone a bit strange now - i have had absolutely zero contact from the cahoot clowns for almost a year now, but a series of emails from cahoot saying that the loan was transferred to Santander in March. I have now had a letter from Moorcroft 'pre-court' division saying how they will do this and that to me unless i pay up.

 

Thing is, i have been paying a fixed amount far in excess of what the minimum payment would otherwise be for 10 months now, so i don't really know whether to reply to them or not - i haven't had a notice of assignment so i not sure what purpose this moorcroft is serving to be honest.

Should i respons or just wait?

 

By the way, the experience with cahoot has tought me never to go near any Santander backed financial product ever again - all the best to A+L customers because they genuinely don't seem to know their head from their ar$e at the moment!

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I've had similar problems getting SAR from cahoot, it's likepulling teeth

 

wouldn't hold your breath... took them months to send me mine - now that Santander seem to be trying to wind up cahoot, its likely to take even longer - when i did get the SAR it was pretty comprehensive - minus the records of them sending me two back dated 'notice of default' letters and and record of the account being handed to DMRS or Apex... so if this Moorcroft business continues, it'll be another SAR going in as i'm curious to compare the two to see if anything has been retrospectively added in....

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