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    • This is the first time that I have ever come across any courier company involved in something like this so it's a complete unknown. If you are properly prepared with independent assessments as to what has happened then there is no reason why you should lose and you should approach this problem with confidence. Keep us updated. I can well imagine that DPD hasn't taken any of this thing seriously but once they receive a properly drafted and evidenced counterclaim, they will then take time over it and they will then understand that their position is very poor and they may well approach you to settle the matter rather than go to hearing and lose. You may already have told us, but did you properly declare the value of this consignment and also did you opt to take out their insurance cover?
    • I shall take your advice and sit tight with all of my evidence.  Thank you for your help and I will keep you updated. Have you heard of them ever following this through to court? 
    • Thanks for getting back to me. We are based in East Sussex. I don't know if they are engage with their tenants I am getting details from all the tenants
    • Thank you. There are two possible routes here. You could sue DPD – and then they would probably defend and they would also counterclaim for the unpaid delivery fee. Alternatively, they could go ahead and sue you and then you could counterclaim for the expenses of the damaged items. It would be better if they would sue you and the reason for that is that you would be the defendant and therefore if there was a hearing, it will be held at your local court which would save you a lot of inconvenience. If you sue them, then they become the defendant and if there was a hearing then it would be heard at their local court which means that you would have to travel and plan the logistics of this. Normally speaking you can counterclaim without paying a fee but where the value of a counterclaim is substantially greater than the value of the substantive claim, when you might have to pay a fee. If you with the claimant then you will certainly have to pay the fee anyway. So I suggest that your best interests are served by preparing to be sued and then if that happens then to defend and counterclaim. We will help you. If eventually they don't follow through with their threat, then you will have to sue them. Whichever is the case, you will need to be well prepared and that really means that you need to seek independent assessments and evaluations of the damage which has been caused and the value of putting it right. These independent assessments may cost you money – but eventually if you win then you will get this back. So for the moment, start gathering your evidence. Make sure that you are fully prepared with your independently verified documentation and then hope that they will follow through with their threat and sue you.
    • thanks for the response   The items arrived totally damaged and our customer sent them back and we had to re make all of the items again. This cost was just over £7000. Yes we are on a creidt type account, I asked for the compensation on the problem delivery and they decided to lie and cheat and then close the complaint. we did take photos and so did my customer, DPD said they could not use them as it didnt show enough detail. this again is untrue.    The invoice we are with holding is £530  We had to remake all of the work as mentioned above.    I hope this helps a little more  
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Hi All

2 days ago I purchasedd a PAYG BBand dongle on Vodafone for my laptop. Problems started straight away with it crashing my system. Went onto V website, registered on the forum and posted the problem. As soon as they passed the buck saying it was a Microsoft problem, I knew I was on a no-go'er with them! One of their team had the audacity to say it could be sent back to the expert repair team and also tried to imply it was my computer that was the problem. To top it off the end of their first reply tried to sell me stuff I didn't want. I replied, in a polite manner, and expressed my dismay at the lack of customer service they offered. They then replied again saying they understood how I could be frustrated at their reply but they liked to keep customers aware of other offers.

I nearly fell of the chair when is saw this so the following is the reply I sent to them .....


I think the topic tittle says it all!

For a company that is supposed to pride it's self in communication, you certainly still have a lot to learn about customer service. It seems there is little you do for customers except pass the buck. Why on earth is it you haven't been accredited with Microsoft considering the amount of problems there have been on other threads of the same issue? Could it be they want nothing to do with you?


And then to top it off with yet another excuse to promote more services really takes the biscuit, especially when a previous problem has not been resolved. Because of the appalling service and lack of comprehension you seem to have for customer service, the 'dongle' has gone back and I have been refunded. I went to another service provider, with the laptop and their dongle worked first time.

Apparently I am not the only customer they have had with this issue and those before me have likewise felt let down by Vodafones lack of basic customer service. You may report to having 80% UK coverage but you certainly are NOT connected with the customer.


Guess what... when I checked the post on the web site it showed up for a couple of minutes then mysteriously vanished! When I tried to log in again it stated my membership had been blocked until 2038 !!!!!!!!

Guess they don't want the bad publicity.

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ps.. this is the actual reply I get from the site now .......

Your account has been temporarily suspended. This suspension is due to end on Nov 19 2036, 06:45 PM.

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