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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dodgy credit agreement?


beavis123
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My mate has CCA'ed Lloyds and this is what he got, obviously there is no interest rate but could somebody who knows their stuff please point out any irregularities within it? Thanks in advance...

 

img006.jpg

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Am i right in thinking that it contains NONE of the prescribed terms ie. the interest rate, APR, credit limit and amount of repayments?

This looks like not much more than an applicfation form to me..... :confused:

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Anything on the reverse ? It certainly looks like an application form as it states at the top, but it also says agreement. But without the prescribed terms it would be unenforceable. Just my opinion.

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Regulations state that copies need to be easily legible, if its not then they havent complied with your request.

 

That said Lloyds in this instance would probably operate by procedure, rather than by law and regulations.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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I've had the same from Lloyds, they attached T&C's on separate sheets with 17.4 referred to but missing. Several sections on the application had been tampered with and overwritten (not by me) they also changed dates so I'm going to throw it back at them.

 

They have continued to charge me interest and late payment fees and they took over £270 from my current account last month - all this despite the account being in dispute. I have now opened a bank account elsewhere and transferred over. I have also asked the FOC to get involved, although it could be sometime before I hear back.

 

Is there a letter template so to reply stating that they have failed to supply a 'true' signed legible copy and therefore they have not complied with request ?

Edited by Oldchap
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So what they sent needs to be legible? This is what they sent me, the DCA continues to hassle me even though I sent an account in dispute letter, they claim that Lloyds had told them that because payments had been made on the account in the past that this was sufficient proof that the debt existed.

lloydscc.pdf

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Thanks scrambledbyegg

 

Is there a letter template anywhere, I've searched the threads but have not come up with anything.

 

Do you think they're right when they say that because you have paid in the past the debt exists ?

 

What's your next move ?

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Thanks scrambledbyegg

 

Is there a letter template anywhere, I've searched the threads but have not come up with anything.

 

Do you think they're right when they say that because you have paid in the past the debt exists ?

 

No one is denying the debt exists, and it always will. What you are questioning is whether they have a properly executed credit agreement. Which then gives them the legal right to collect on this debt. If they can't produce one they can't enforce it, but the debt is still there.

I hope that's cleared it up a bit.

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I do not believe this is a properly executed agreement it is merely an application with some terms included so I have gone back to them disputing their claims.

 

I understand about the debt still existing but what powers do they have to collect on this should it be unenforceable ?

 

What, if anything, can they do to recover the money in such a situation ?

 

I am trying to preempt their next move.

 

Any help would be gratefully appreciated.

Edited by Oldchap
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You're right, nothing on the back. They altered mine in several sections, including the date, there were missing clauses and it was also illegible. On page 2 it had been countersigned a year later.

 

I have sent a non-compliance letter to Lloyds and forwarded copies of all paperwork to the FOC.

 

I'm now waiting for a response from both.

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