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Tesco complaint


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To say im disgusted and appaulded by the way i have been treated by tesco this week is an understatement to say the least. On Tuesday I went to the Haywards Heath Tesco Express branch to get lunch and a few bits and bobs. Gathered what I wanted to buy and went over to the tills to pay. The clerk serving me scanned through my items and placed them in a bag, I paid by card..... put card into the machine, entered my pin and saw my transaction go through. Another customer came over to the tills and advised staff that two people had just walked out without paying, two members of tesco staff followed. I turned back to collect the shopping that I just purchased and to leave the stop. As I turned back the clerk accused me of not paying and took my card off me. She then said in a loud voice in front of other customers that I was an accomplice to the shoplifters and now I am trying to shoplift the stuff i have just paid for!!! she then went on and took the money again (i have a bank statement showing both transactions).

 

Obvioulsy I have made a complaint to tesco about this. Received an email today asking me to contact the store manager to discuss it further. I called her and she turned round and called me a liar....... so not only have i been accused of shoplifting, accomplice to shoplifters and am now also a liar as well!!!!

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urm..

something funny here yea.

i mean we all make mistakes, but this seems bizar.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I wouldnt bother showing her anything.

 

Write a strongly worded letter to the customer service dept telling them you are considering legal proceedings because of the action of 2 members of their staff. Outline the incident and tell them that you expect a response within 7 days explaining the behaviour of their staff and a full apology.

 

Dont ask for anything, TELL them. You have to take control of this or they will just brush it off.

 

Enclose with the letter a copy of your statement with the duplicate amount highlighted.

 

It may even be worth hinting at the involvement of the media. Tescos in particular HATE the media, especially consumer programmes :D

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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I have contacted a couple of papers locally about it and have also writtan a response back in regard to my telephone coversation with the manager...... I wont let them brush me off at all, too angry to let that happen

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I have just found an email address for Sir Terry Leahy (the CEO of Tesco) Stuff customer services, contact him directly and tell him you have attempted to resolve this with customer services and the manager of the local store but failed due to their attitude.

 

[email protected]

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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I have emailed him originally and got fobbed off and passed to someone else. I have also emailed him today what happened with the telephone conversation and he isnt around..... May well let them know I am getting media involved though.

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Also post details here

 

http://tesco-complaint.blogspot.com/

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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Okay if they are ignoring emails then go back to the original idea of a strongly worded letter.. addressed to Leahy rather than customer services.

 

In the mean time, if you want to go down the media route, contact everyone you can think of.... from consumer programmes to magazine day time programmes....

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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Watchdog, GMTV etc, The One Show, Channel 4 in particular have a real hate/hate relationship with Tesco...

If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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Excellent, i will contact them all. thanks once again for your help

Have you heard anything else from Tesco?

Check out the threads below for updates on the DCA's that I am dealing with.

 

GE Money/CL Finance/Howard Cohen & Co - AND - Aktiv Kapital/Appleton Massey Solicitors - IN COURT

Cabot x 2 for Vanquis & Hitatchi - DEFAULTED ON CCA REQUEST

Lowell for Capital One - CANCELLED DEBT!! Trying to get Default removed now

Moorcroft x 2 for Halifax Loan & Bank Account - RETURNED TO HALIFAX

Wescot for Halifax Bank Account - RETURNED TO HALIFAX

Cap Quest for Argos Card - RETURNED TO ARGOS

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If they continue to ignore your complaints,then I would consider contacting their legal team.

Looks like you could have recourse here for a damages claim.

 

Zubair Tamuri

Corporate and Legal Affairs.

New Tesco House

Delamare Road

Cheshunt.

Herts EN8 8SL

 

Direct dial- 01992 644066

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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