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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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Philips: wont stop texting


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Hi, I'm having a problem with Philips bailiffs and debt recovery specialists. They are pursing us for overpayment of housing benefit. Despite an offer of £5 a month on a £75 debt, along with a financial statement showing we have priority debts (unpaid rent and council tax debt being handled by bailiffs) they refuse to accept the payments They are using the BT text messaging service to contact us, on a daily basis at 1pm everyday.

 

The message recevied states "caroline your debt is overdue and will be past to a doorstep agent unless you contact philip's now" I have asked them to stop contacting me by phone or the BT text messaging service, something they have told me they are under no obligation to do so and the text calls will continue until I settle or reach an agreement with them I emailed them for confirmation of this and got back this:

 

"We can confirm that the text messages you have been receiving are a method of recovery and will not cease until payment in full is received or a suitable payment plan has been set on your account. As the text messages are computer generated we do not know which messages you have received and therefore cannot comment on the content of them. This is a method of recovery that is agreed with our client."

 

I have use the options for the BT text messaging service to block all texts, but are Philips within the rights to keep texting me like this despite my requests otherwise?

Edited by wulfwitch
Trying to paragraph and failing
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As anyone who uses your phone can get to these calls I would report them to OFT and phone regulator it used to be OFCOM not sure now.

 

Breaches of OFT guidelines and DPA possibly

 

dpick

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Send letter above who did you make the offer to the council or the bailiff if the bailiff go to the council,If the council go and see your local councilor and if you can manage it take loads of freinds and put your offer to them.

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My God! They really do make their own Law up!

Just been on their website;

10. Can I repay the client and not your fees?

Any costs incurred by yourself have been added to your arrears and contribute towards the amounts outstanding that you owe. Fees and charges are usually paid in advance of the arrears due to the client. If you attempt to avoid paying the fees by only paying the initial debt amount you will leave an outstanding balance to the client. Therefore recovery action will continue, further costs may be incurred and we will pursue you until your arrears are cleared in full.

 

11. What should I do if I am too embarrassed or frightened to contact Philips?

You should not avoid contact with Philips as the debt will not go away. If you are too embarrassed or frightened to speak to Philips direct, you can either write to us or establish contact using the ‘My Account’ section on Philips' website: www.philips.org.uk

 

14. What should I do if I think the amounts Philips are attempting to recover are wrong or not owing?

We are not obliged to suspend action on an account whilst you dispute the debt, unless instructed to do so by our client. We strongly suggest you make payment to Philips to stop recovery action commencing whilst disputing the debt. If your dispute is upheld our client will arrange recompense with you if applicable.

 

Surely they can't get away with that drivel!:evil:

 

'We are not obliged' Never heard so much cr@p!

 

As has already been said, Report them to the OFT

and OFcom

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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has the council already obtained a judgement for the overpayment of this money, if not they should not have set the baillifs on to you yet

 

afaik no judgement has been obtained, my wife normally handles the finances but she is currently in hospital. Philip's have told me though they are not acting as Bailiff's when I queried the status of the "door step agents" they would be sending round.

 

Despite my grievance with them I do want this overpayment cleared as I do owe the money for this housing benefit. I can't seem to pay on their auto-mated payment line and their telephone agents refuse to take a payment without a plan in place

 

Would it be worth trying to contact my council to see if they'd accept a payment plan for the overpayed housing benefit and thereby cutting philip's out of the loop as it were?

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5. Who should I pay first?

You should arrange to pay priority debts before other non-priority debts. A priority debt is one that could leave serious consequences if it remains unpaid and includes companies, like Philips, who can take the strongest recovery actions against you. Priority debts include: mortgage/rent arrears, council tax or rates, maintenance, child support, parking fines, revenues & customs and magistrates court fines. Philips considers most of the arrears they are instructed to recover as priority debts.'

 

philips consider most the arrears they are instructed to recover as priority debts....in other words pay us or else!!

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10. Can I repay the client and not your fees?

Any costs incurred by yourself have been added to your arrears and contribute towards the amounts outstanding that you owe. Fees and charges are usually paid in advance of the arrears due to the client. If you attempt to avoid paying the fees by only paying the initial debt amount you will leave an outstanding balance to the client. Therefore recovery action will continue, further costs may be incurred and we will pursue you until your arrears are cleared in full

 

unfortunatly this is true when paying council tax debt

 

as soon as the baillif leaves a hand deliverd letter you incure a fee this is added to the council tax debt if you are paying the bailiff they take there charges first

if you pay the council the bailiff can still pursue you for his fees as the liability order has not been fully paid

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afaik no judgement has been obtained, my wife normally handles the finances but she is currently in hospital. Philip's have told me though they are not acting as Bailiff's when I queried the status of the "door step agents" they would be sending round.

 

Despite my grievance with them I do want this overpayment cleared as I do owe the money for this housing benefit. I can't seem to pay on their auto-mated payment line and their telephone agents refuse to take a payment without a plan in place

 

Would it be worth trying to contact my council to see if they'd accept a payment plan for the overpayed housing benefit and thereby cutting philip's out of the loop as it were?

yes it is not like you do not want/or are trying to get out of paying, I would contact the council first thing and try to come to some arrangement with them

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Yes I do not see why they would not accept your offer. If they do not go and see your local councilor and take lots of freinds and peacefully dut forceably make you case to them, trust me this can be very effective

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10. Can I repay the client and not your fees?

 

 

unfortunatly this is true when paying council tax debt

 

Sorry my first post was a little unclear I'm having a bit of a lack of coffee moment

 

Philip's are chasing me for overpayment of housing benefit

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i know i was answering bazook boo post

when you contact the council tell them that your wife is in hospital they should give you some help

ask them for a copy of there code of conduct for collecting overpayment of rent from a person who is in a vulnerable situation (wife in hospital)

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ahh thanks

 

heh comes from lack of coffee I have trouble keeping up

 

If my wife being hospital might make the council more lenient I assume it'd be worth also mentioning that she's being treated for depression and is registered with a counsellor she was reffered to via her GP?

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time for a visit/ letter/e-mail to the council

 

going to try and explain the best i can

 

you have The council tax (administration and enforcement ) regulations 1992

they use this when collecting council tax/ rent arrears to get a liability order this gives them the power to use a bailiff

which is also part of the distress for rent rules

you then have the national starters of enforcement agents (now this covers bailiff and they are using bailiffs to collect council tax arrears )

under the national standards for enforcement agents therefore your wife may be classed as a vulnerable person

 

 

Those who might be potentially vulnerable include:

  • the elderly;
  • people with a disability;
  • the seriously ill;
  • the recently bereaved;
  • single parent families;
  • pregnant women;
  • unemployed people; and,
  • those who have obvious difficulty in understanding, speaking or reading English

make an appointment with the council explain your circumstances and ask them to if you can come to an agreement to pay them as they wont accept part payment

 

are you sure they are not collecting as bailiffs because i don't understand why the wont come to a payment agreement i don't think debt collector can add charges (i could be wrong but i don't think so)

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I'm fairly sure there are not collecting at Bailiff's, my wife doesn't remember a court order about this, and Philips stated the door step agents wouldn't be here as Bailiffs

 

when they said about not accepting the payment plan they said they couldn't because of "instructions from their client"

 

I need to go out tomorrow so I think i'll call in the council and see if I can talk to someone about this. They're normally pretty helpful

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when you go to the council ask the council to confirm they are not collecting as bailiffs and there is no charges added to this account from them

 

do you know how much charges the bailiff has added on for your council tax arrears they are collecting the fees for collecting this are set in law

but most bailiff get rather creative with there fees

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when you go to the council ask the council to confirm they are not collecting as bailiffs and there is no charges added to this account from them

 

do you know how much charges the bailiff has added on for your council tax arrears they are collecting the fees for collecting this are set in law

but most bailiff get rather creative with there fees

 

So far they havn't charged a penny, the amount they're asking for is the same as the amount before it was passed to them

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Sorry to hear about your problems, ive been a victim in exactley what you have described.

 

I would complain to all the relevent organisations concerned, here are some contact details that you may find helpfull:

 

Philips Collection Services Ltd

 

PO Box 152

Darlington

DL3 9WT

 

Contact: Mr N Bradley Cheif Executive

 

Phone: 01325 387 400

Fax: 01325 383 887

 

Email: [email protected]

 

Link: www.philips.org.uk

 

 

Office of Fair Trading contact details:

 

Philips Collection Services Limited - Licence Number 0491286

 

[email protected]

 

You could also make your local MP aware of your situation:

 

www.theyworkforyou.com

 

Hope you get things sorted.

The retailers worst nightmare !

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Hi, I'm having a problem with Philips bailiffs and debt recovery specialists. They are pursing us for overpayment of housing benefit. Despite an offer of £5 a month on a £75 debt, along with a financial statement showing we have priority debts (unpaid rent and council tax debt being handled by bailiffs) they refuse to accept the payments They are using the BT text messaging service to contact us, on a daily basis at 1pm everyday.

 

The message recevied states "caroline your debt is overdue and will be past to a doorstep agent unless you contact philip's now" I have asked them to stop contacting me by phone or the BT text messaging service, something they have told me they are under no obligation to do so and the text calls will continue until I settle or reach an agreement with them I emailed them for confirmation of this and got back this:

 

"We can confirm that the text messages you have been receiving are a method of recovery and will not cease until payment in full is received or a suitable payment plan has been set on your account. As the text messages are computer generated we do not know which messages you have received and therefore cannot comment on the content of them. This is a method of recovery that is agreed with our client."

 

I have use the options for the BT text messaging service to block all texts, but are Philips within the rights to keep texting me like this despite my requests otherwise?

 

google cellphone call blockers you can get software to block them quite cheaply

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