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dizzi75

SAR incomplete

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I have been dealing with hsbc in house collection team for a friend with this sites help! We have sent off a cca request which we received all complete and accurate unfortunately! Anyway we then sent off a SAR with the £10 fee the information they have sent back is very sketchy and incomplete no list of transactions doesnt show amount outstanding etc. they have had 30 days is there a letter template I can send them stating that the information they provided is incomplete and does not satisfy the sar request, also what is our next move to keep the story simply they took out a loan paid it for 18 mts lost there jobs with 3 children in tow they are really struggling Help please!:confused:

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thank you thats perfect!

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