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    • The Legal Ombudsman has a wider remit than the SRA, and can always refer matters on to the SRA where they find a breach of the SRA's code.   I'd suggest writing to the solicitors, highlighting these issues, asking them to refund the money. If they don't then complain to the LO.
    • Good morning all,   I have an update for you all, shortly after my first hearing i was told i would need to have a rehearing with another company, Obviously i agreed but after the initial grievance hearing the person then asked me to enter into a private conversation, I have received the settlement offer and are disgusted as its not even half of my monthly  salary, I'm not sure what to do at this stage as i dont have the funds to finance a solicitor,so any advice would be appreciated.  
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    • I understand that you were involved in a contentious divorce in respect of which there was a bill for court costs – £850. You decided to challenge the costs in court and you lost and an order was made against you. We decided to appeal the order but before the appeal was heard, the solicitors made you a without prejudice offer of a 50-50 split – £425. You agree to this and you signed the document to that effect which you returned to the solicitors. Despite that the solicitors are now trying to impose the original £850 order. Is that the correct order of events? "Without prejudice" is certainly something that doesn't seem to be very well understood, including by solicitors. "Without prejudice" can protect an offer from being disclosed to the court where the offer has been refused so that it is not binding on anyone. However, without prejudice cannot be used to hide everything from the court – including wrongdoings, unethical behaviour et cetera. It seems to me that once you sign the agreement you effectively had a contract. I'd like to know a little bit more about the agreement that you signed but presumably it was intended to bring a halt to any further proceedings. I don't think there is any difficulty about disclosing a contract to the court in the circumstances. It is only the offer which was made without prejudice. Once the agreement was accepted and signed then the document acquired a wholly different character. It was no longer an offer open to be accepted or refused. It was a legally binding contract which imposed obligations upon both sides. In my view the solicitors have acted in a highly unethical way and I would begin by making a complaint to the SRA. I wonder whether the solicitors proposed the 50-50 split to you without consulting with their client and when they then contacted their client and told her what had been agreed, she refused to accept it and on that basis the solicitors recognised that they had made an error but rather than accept their responsibility and footing the £425 out of their own pockets, they preferred to get it from you. Of course this is just speculation but it seems to me to be quite a possible scenario. I'd like to see the agreement post up here please – that my sense is that you should complain to the SRA and you should tell the solicitors that this is what you're doing.
    • What's the default date? It should be on your Credit File
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n power say they will cut gas supply off!!!

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My daughter is a single parent,has a small daughter 16 mths old and goes to college full time.She lives on benefits and lives in a small privatly rented house.


She was paying NPower £25 a fortnight for her gas,with a payment card but they then tried to increase it to £75 a fortnight which was way to much for her .The bill she received was for £547 .............


She continued to pay the £25 until they wrote to her and said they had cancelled the card payment facility and that she was to make arrangements to pay the full £75 fortnightly and they would issue a new card.......She told them that she was on a low income and that they could send a new card but she would not be paying anymore than she has been........


They are now threatening to cut off her gas supply unless she has a prepayment meter fitted and they would take £10 a week in debt from her before any gas would go on.......... So she would be spending £40 a fortnight being careful which again is too much for her.


She has spoken to the landlord who will not allow prepayment meters fitted.................Now she is worried to death they will cut her off how would she cope with a young child??? Any advise welcome please

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i should think she is classed as a vunerable user

and as such they cant do this

often you get differing results if you phone different people


as to speak to whomever deals with vunerable users



please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



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Is she in debt to NPower in some way?

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Yes The bill they sent her for this quarter was £547 so the £25 she was paying is not enough to cover her usage.......But they came up with that fiqure in the first place.............For her to pay £75 a fortnight she would have no money left...............I have visions of her and the baby having to come and live with me..........

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I contacted them last month when they wanted my sis to increase weekly payment of £15 to £30.same as your daughter was threatened with meters.


rang and complained and told them that she was single parent and on benefits,and in order for her to afford this amount they would not be able to eat.:mad:


was told that we could call their FUEL DIRECT TEAM who would sort out a more affordable repayment.


called them and if you are on income support (as she was) its scale 1.

they have scales from for repayments depending on what benefit is received.

the maximum that the could take is £3.25 a week.


also they said that they COULD NOT force prepay meters for households with children under the age of 5.


would give them a call.fuel direct team.

0845 1663450









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Info is correct they cannot fit prepayment meters or cut the supply off if there are vulnerbale people in the proerty (e.g. elderly, children, chronically ill or disabled persons).


Speak to fuel direct, also why not get some advice from CAB or similar? If they send in documentation to the company it carries a lot more weight. The reality is they will have to accept what she can afford.


Ask about other schemes, thier social tariff is full at the mo but there is something else the name of which escapes me (not fuel direct).

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Thankyou so much for your replies...........Thats a huge weight of my mind........thanks again tilly

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