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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Argos - Very Annoyed Customer Please Help


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I redecorated my daughters shared bedroomed and spent weeks saving for new furniture for them. I bought them a double wardrobe and 3 chest of drawers costing me a little under £450 , ok so no great amount but it's a lot for me. They look fantastic as very girly pink! BUT THEY COLLAPSE !

One set of drawers completely gave way and sliced all my 6 year old daughters arm!

They are flimsy and do not hold much but to just collapse when you open a drawer is not only annoying but very dangerous.

I bought them either just under or just over a year ago purchased on credit card - is there anything I can do?

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Yes they were flat packed and my father put them together - they were fine for the first few months but after the drawers etc had been pulled open and closed they just started to loosen , we had hammered all the wooden paegs back into place time and time again and tightened all screws many times but they just loosen.

The accident happened when my young daughter went to get an item of clothing out of one drawer it opened then the drawer above it fell and the two above also fell so all drawers came tumbling down on her arm.

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then you read the tiny print on another piece of paper that says, use wood glue on all pegs & never use an electric screwdriver to assemble this product.......i wonder?

had this with do-it-all a few years back.

 

even had the cheek to say, well you obviously have not read the warning and general assembly instructions in the back of our catalogue.

 

still got me money back!

 

dx

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.

 

& don't take no for an answer as they'll probably claim it only applies if the injury occurs IN store

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