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Argos - Very Annoyed Customer Please Help

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I redecorated my daughters shared bedroomed and spent weeks saving for new furniture for them. I bought them a double wardrobe and 3 chest of drawers costing me a little under £450 , ok so no great amount but it's a lot for me. They look fantastic as very girly pink! BUT THEY COLLAPSE !

One set of drawers completely gave way and sliced all my 6 year old daughters arm!

They are flimsy and do not hold much but to just collapse when you open a drawer is not only annoying but very dangerous.

I bought them either just under or just over a year ago purchased on credit card - is there anything I can do?

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Were they flatpacked?

Did you put them together?


I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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Yes they were flat packed and my father put them together - they were fine for the first few months but after the drawers etc had been pulled open and closed they just started to loosen , we had hammered all the wooden paegs back into place time and time again and tightened all screws many times but they just loosen.

The accident happened when my young daughter went to get an item of clothing out of one drawer it opened then the drawer above it fell and the two above also fell so all drawers came tumbling down on her arm.

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Write a letter of complaint to customer service and explain what happened

If possible get a doctor's report to send with it

This shouldnt have happened after a year, indeed at all!


I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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then you read the tiny print on another piece of paper that says, use wood glue on all pegs & never use an electric screwdriver to assemble this product.......i wonder?

had this with do-it-all a few years back.

 

even had the cheek to say, well you obviously have not read the warning and general assembly instructions in the back of our catalogue.

 

still got me money back!

 

dx

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.


Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.

 

& don't take no for an answer as they'll probably claim it only applies if the injury occurs IN store

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with much thanks x

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