Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • @Jaybee in CF Claimant commitments are agreed between yourself and the Job Centre Work Coach.  So you will be able to discuss the local jobs market, transport available and all of the local issues.   As it is a two way constructive relationship, you can research all of the relevant information, so when you have your claimant commitment agreed,  the information you have obtained can be considered.              
    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 12 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
Fyffesy

Barclaycard ignore SAR

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4022 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all.

 

I'd appreciate some advice on this if anybody would be so kind.

 

Basically, in February 2009 i sent Barclaycard a SAR via recorded delivery to which i received no reply.

 

I then sent a reminder (recorded delivery) 30 days later which was also ignored.

 

Finally, on the 40th day, i sent a Letter Before Action which stated that i was prepared to give them a further 7 days to comply. Again, i received no response.

 

At this point i reported Barclaycard to the ICO wrote to me and stated that they would be in touch. This was in April and I have heard nothing since.

 

Any suggestions would be appreciated.:confused:

Share this post


Link to post
Share on other sites

That is a long time! |Have you got evidence they cashed postal order and signed for letter .Ive never been in contact with commisoner office so not expereinced with going down that road! Hopefully somebody else more experienced will be along .Maybe a good idea to contact or phone commisoner office to check whats happenning,They probably dealing with quite a large volume of compliants now consumers getting to know their rights!


Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

Share this post


Link to post
Share on other sites

You're probably right. But I've given the ICO almost 3 months and I'd like to know what other options i have. . Should i now instruct a solicitor to take legal action against Barclaycard? (I'd rather not because of the cost to myself).

I'm led to believe the ICO have no actual powers to prosecute Barclaycard and would therefore appreciate some advice

 

I have evidence that they signed for the letters but haven't checked to see if they cashed the postal order. Will look into this tomorrow.

Share this post


Link to post
Share on other sites

if you send an SAR or an LBA or a preliminary letter or anything else, you must always have a plan in mind before you send it as to what you will really do if it is ignored.

 

Here we are four months down the line, they have done nothing -- and you have done nothing -- and the information Commissioner has done nothing.

 

Information Commissioner is pretty well as useful as the FOS. You should have plan to take your own independent action and you should have started it by now.

 

The only thing you can really do to be effective is to issue a claim in the County Court.

 

Have you got any evidence of any of your charges? If you have then put your claim in for whatever amount you know about.

In the same claim use a couple of paragraphs to make your SAR complaint and allege that you made an SAR under the DPA on such and such a date and that they have not complied. The final paragraph of the POC should ask for an order that they comply with your SAR.

 

With luck, the court will treat it as a money claim and simply charging a normal fee.

 

Frankly if you are not prepared to take this action then it would be best if you just give up. As we always say on this forum: -- stick to your deadlines and carry out all your threats. If you're not prepared to do that, then don't bother to start


Share this post


Link to post
Share on other sites

What address did you use for your SAR.

 

Do you have ANY statements for the a/c so you can start working on your Schedule of Charges, as the basis of your reclaim.

 

Read items 18, 19 and 20 here - The Consumer Forums - Bank charges templates (consumer)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

The information officer should be doing their job though and investigating your complaint!,I find that incredible they ignored you this long,You can contact them online i believe, as well as by phone or letter,lIf that were me id be nagging them to aks where they were with compliant! and keep sending them little e mail messages till i got a response,I:Dts their job to tell Barclayshark to get their finger out!


Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

Share this post


Link to post
Share on other sites

Thank you for your kind words Bankfodder.

 

Admittedly I have indeed let this go on longer than I should have but this was because at roughly the same time a DCA issued me with a Statutory Demand. Therefore I had no option but to prioritise this above the mentioned SAR. I am sure you will agree that attempting to set aside a statutory demand and fending off bankruptcy is more urgent than the Barclaycard issue.

 

Thank you for the County Court advice though. I do have statements detailing many charges although i am missing a few. I'd say I have 90% of all statements within the last 6 years.

 

The address I sent the SAR to was 1 Churchill Place in London.

 

Thank you sunflower, I'll commence bombardment of the IOC tonight.

Share this post


Link to post
Share on other sites

Hi Fyffesy!

so sorry to hear you having so many problems and on top of that Barclaycard behaving like that,I am in the Barclayshark fan club too! and see i am also going to have a lovely time when i get round to sar them /At momnent all my energies with them is in trying to get something other that then a set of unsigned ts and cs from them and several letters flying between me and them :rolleyes:Aparently they make it difficult to get anyt proper documents out of them.and a lot of people in the Barclayshark fan club finding out that like us !,plus dont you just love all their recorded text messages from them and their inhouse collection house Mercers and Calders!:rolleyes: Announcing to anyone listening to our answer machine in home that i am being chased by them ! plus their lovely doorstep callers who bang on your door! plus i even had phonecalls at work from them until i sent a telephone harrasement letter! So they are not an easy bank to deal with!When it boils down to it the information commisoner officer should do what they are employed to do and get onto Barclaycard:mad: so you give those beggers a hard time If they dont help perhaps a compliant to OFT as well and there is a consumer help line number you can ring there!:) As you say you should not have to take them to court especially as when you initiate action you have to find money upfront before it is heard which is not easy for a lot of people in Cag !and best to get information commisoner to do their job rather than put you through more hassle of finding money to initiate a court case!i agree with you we need all our resources to fight Dcas who initiate court cases against us and for any appeals ,Without doing the commisoners job for him as well!

Edited by sunflower99

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

Share this post


Link to post
Share on other sites

If you telephone the Post Office on 01246 542091 , they will tell you if the postal order has been cashed and when. If it has, ask the Post office to send you a letter confirming this. It will be useful to have when you make the claim.

 

The above number is a direct line and you dont spend hours poking the telephone keys before you speak to someone:D

 

You will need the receipt you got from the post office when you purchased the PO.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites
If you telephone the Post Office on 01246 542091 , they will tell you if the postal order has been cashed and when. If it has, ask the Post office to send you a letter confirming this. It will be useful to have when you make the claim.

 

The above number is a direct line and you dont spend hours poking the telephone keys before you speak to someone:D

 

You will need the receipt you got from the post office when you purchased the PO.

Hi CitB

useful information!:)


Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

Share this post


Link to post
Share on other sites

Hi Fyffesy,

 

The ICO is bogged down and you shouldn't rely on them being able to assist you in this matter. They may help but it could take ages.

 

I'd send Barclays a LBA regarding their non-compliance with your SAR. Enclose copies of any earlier letters. Stick with the London address for now.

 

You should get the statements, but it may be that using the London address is what has caused the delays. :)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi Sunflower.

Clearly I'm no expert but i was under the impression that you can use the telephone harassment letter to stop them calling your home number too. Also I seem to recall seeing a letter which forbids them to enter your property even to knock on the door. Something to do with trespassing law I think.

 

Thank you CitizenB. I'm just about to call that number so I'll let you know what the outcome is.

 

Slick, I've already sent the LBA so everything is poised to move to the next stage. Granted, I should've acted earlier but I'm now on the case completely.

 

I e-mailed the IOC three times so far and have had no reply. I'll keep trying and will telephone tomorrow if i still have no response.

Share this post


Link to post
Share on other sites

Fyffesy,

 

Re threats to visit, se items 3 and 4 here - The Consumer Forums - Debt collectors

 

The phone harassment letter may also be there. If they're calling you, tell them you are recording their calls (even if you're not). They will behave differently.

 

Looks like the ICO wil be no help to you just now.

  • Haha 1

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Well i've finally got a response from Royal Mail and they say the postal order hasn't been cashed. Does this make a difference? The fact remains that they have had the PO, therefore it isn't my fault they haven't cashed it. I don't think that they could claim they aren't obliged to comply with the SAR because they didn't cash the PO. Otherwise everyone would do the same thing.

Share this post


Link to post
Share on other sites

If you have either proof of posting or receipt by them, that will suffice.

 

:)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks slick.

 

Ok so could somebody talk me through the court action route? Which forms i need to fill in etc? I'm absolutely ready to act on this now and i'll pay the necessary court fees.

 

I really do appreciate yor help.

Share this post


Link to post
Share on other sites

Fyffesy, the following links should help. CAGers who have already been down this route or about to do so.

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/49571-havinastella-lloyds-tsb-3.html

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/200771-starting-court-claim-sar.html

 

HTH:D


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Share this post


Link to post
Share on other sites

Also read through the links I gave above for the POC's to use and the Draft Orders, in items 19 and 20 respectively.

 

:)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...