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bethh

Orange dispute

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Hi,

 

I had two Orange phones on the same contract up until around May 2008.

As the contracts were coming up for renewal/cancellation, I phoned up and cancelled and the lady arranged it all with me on the phone.

 

Since then, I have moved house and changed providers.

 

I have recently had a look at my credit report and there is a £247 Orange charge on my report, I have no idea where this has come from or why its there - apparently it was last updated on 21/06/2009.

 

I'm not sure who I need to phone to sort this out - can't seem to find a number for Orange anywhere (not for customers)...

 

I don't have to pay this do I?

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did you get confirmation in writing of the account being closed

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Yes, she sent me out a letter ... one of those 'Sorry you're leaving us' things...

 

I don't still have it as I have moved twice since and I considered the account closed!

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I'll copy and paste something from another thread...

 

Just managed to find this after many hours searching, it seems that if you use this address somebody kicks ass !

 

 

mailto:executive.office@orange.co.uk

 

I'd outline your situation in an email and if the email address is helpful, maybe you'd like to click progenic7's scales :)


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might be an idea to send orange an sar

 

prob turn up in that

 

well worth ten quid if it gets rid of a default

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I'll copy and paste something from another thread...

 

 

 

I'd outline your situation in an email and if the email address is helpful, maybe you'd like to click progenic7's scales :)

 

Thanks very much!

 

I'll definitely get onto that :)

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You should have got TWO letters, one for each mobile cancelled. Until they have noted the cancellation, toy remain liable for any accrued charges.

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