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Ridiculous charges


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hi all

 

I wonder if anyone can offer some advice on this one please.

 

My benefits failed to be paid in on time and as a result three token payments of £1 failed to go through. My bank (co-op) has charged me £19.50 apiece for this which is just ridiculous as the three of them add up to virtually my whole week's benefit payment meaning I will have nothing to live off when my benefits do go into the bank.

 

Can anyone tell me if this is allowed please and if not how do I go about challenging it.

 

Thanks a lot.

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Hi, Massamum.

 

Co-op have done the same to me a few times :rolleyes:

It's always worth while giving them a phone to explain the situation as I have seen some people get the charges reversed.

 

Is there any way you could change your account to another Bank, before your Benefits go in.

 

Starting on the 3rd of July they will give you 6 days to get your account back in order and will cancel any charges.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hi Scott, thanks for the reply. They’ve done this to me in the past as well, but would only refund one of the charges and gave me a good telling off to boot!

 

 

 

I received a letter about the six days to get a/c back in order but can’t find it, I wanted to refer to it before calling them - didn't realise it started on the 3rd July though.

 

 

I’ll give them a call and see if they’ll do it for me. Seems very unfair that they can take a whole week’s money in charges for only £3!!!

 

I’ll update once I’ve called them.

 

Thanks again.

 

 

 

Massamum

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Seems very unfair that they can take a whole week’s money in charges for only £3!!!

 

 

I know, been there done that with HBOS, they had me toiling for years.

You could always start to re-claim the charges.

 

Let us know how you get on.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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