Jump to content
  • Tweets

  • Posts

    • Not sure about the lease read through all the documents i have and couldnt find anything about parking. Contacted the management Office to get a copy sent to me. When i complained to them about the ticket they told me to appeal so they clearly don't care.      and yes it's a gated underground parking area with key fob entry. 
    • The coronavirus pandemic has thrown many countries into recession - but what exactly is it and how could it affect you? View the full article
    • Oh and before bed   Officially leaked statements about a PHE report claiming that a UK study will say there is little evidence of children transmitting Covid.   Leakers stats look impressive until you realise he's on Johnson's SAGE so makes you think - huh - hows that then when all the science I've seen says different, and there are a number of reports of spreads in schools across the world from schools that had opened.   Then, little as the information 'leaked' is, you see   "largest studies in the world on coronavirus in schools" and then "The study was carried out in 100 institutions in the UK and is expected to be published later this year. About 20,000 pupils and teachers in 100 schools across England were tested to monitor the spread of the disease up to the end of the summer term – which runs from April-July in Britain."   Then you click. That averages 200 pupils and staff per 'institution' checked We dont know what these institutions are, but I think over 200 is the average for infants schools. Other schools tend to be FAR larger. Did they test everyone at each institution, or just some ??? we don't know yet - they are choosing not to leak that - Wonder why?   We currently understand that younger children (pre teenage) seem to present few/less symptoms  (statistically) but large increases in teenager covid has been reported as lockdowns ease and they start to meet more.   I know my OH's grandson (mother a nurse) has remained at school in classes one third or less that normal, with the majority of kids having front line worker parents - so well aware of the discipline and hygiene necessary. We know the schools maintain distancing, monitoring and maintenance which would be IMPOSSIBLE in normal class sizes.   So in a lock down situation, with class sizes significantly lower than normal (highly aware front-line workers kids mainly), increased distancing and cleaning made possible by SIGNIFICANTLY smaller class sizes - Has maybe resulted in no great evidence of covid spread perhaps?   Well Whoopy do. Lets ramp the class sizes back up to 30+ and see what happens ..     Lets let the mail lead the way Coronavirus infection rates are rising in ALL age groups under 65, Public Health England data shows with biggest surge in under-fives which 'should be watched very carefully' https://www.dailymail.co.uk/news/article-8615423/Coronavirus-infection-rates-rising-age-groups-65-Public-Health-England-data-shows.html     and the ONS stats showing how similar the stats are (a statistically significant  difference can be very little actual difference)   https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19infectionsinthecommunityinengland/july2020     Notes: These statistics refer to infections reported in the community, by which we mean private households. These figures exclude infections reported in hospitals, care homes or other institutional settings.  
    • i understand and agree you should write a formal letter of complaint about the email by royal mail.   i also think you should totally dispute the arrears balance, esp as it goes back so long   send them an sar and add to the text in it that you want statements/bills dating back to the gb energy a/c.
    • When you see the reports coming out that serco was involved from the earliest stages apparently to give expertise   and that resulted in 18 million plus people coming back into the UK untested from hotspots .. and then even the general advice to self isolate after they had travelled across the UK home being withdrawn in the run-up to the lock down   That went well says cummings      
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 16 replies
style="text-align:center;"> Please note that this topic has not had any new posts for the last 4058 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts



I recently made my second biggest financial purchase (after my house). I paid £8,101 to Carcraft for a 06 plate VW Golf 1.9TDi (40,000 miles, no service history - I intend to get it services soon). I thought I had got a great deal from them. With the car I got a 3 month warranty - they tried to sell me the extra warranty regardless of the fact that I only had £8,101 to spend.

Anyway, within a week of owning the car i noticed a quiet scraping noise coming from the clutch - as i pushed the pedal. I also noticed a rattling noise while the car was stationary. These were tell tale signs of something gearbox related but I didn't know how serious the fault was.

Within the 1st week of owning the car, I called Carcraft/Carcraft Services and arranged to put my car into their garage to have this checked out. I put the car in on monday the 8th of June (2009).

Carcraft have investigated and diagnosed that the car requires a new gearbox and clutch.

To cut this story short, here are my complaints:


- It's now the 28th June (sunday) and I still don't have the car I bought. I've been without my car for 20 days. They gave me a 1ltr Vauxhall Corsa as a temporary replacement for a VW Golf - thanks ! The garage have ordered the wrong part twice in the time they've had the car. This has led me to evaluate the competency of the mechanic's ability to fix the fault properly. The 3 month warranty that I bought the car with is dwindling away as each day passes with the car in the carcraft garage.


- Carcraft assured me that the mechanics had done a 150 point check on the car to deem it fit for sale. They seemed to have missed a job that would set me back upwards of £1000 to pay a VW garage to fix. If it wasn't for the 3 month warranty, I'd be counting down the days/miles until the gearbox failed. The positive is that the warrantly company agreed to front costs to repair my car - however I still dont have the car so things might change dramatically when I pick it up !

- Carcraft have rang me with an update only once in the 3 weeks that they've had my car - POOR COMMUNICATIONS. I've been the one having to calling them for updates - shocking.


- My confidence in the car has fallen massively. I'm no mechanic but I'd assume that any car that requires a new gearbox after 40,000 miles is either crap (not likely, VW's are quite reliable) or has been driven hard by it's previous owner. This makes me worry about other potential faults on the car (e.g. head gasket, wishbones etc).


The funny thing is that the tax on my car expires on the 30th June 2009 (2 days from now). I have the replacement tax disc ready for getting the car back - but I wont take it to them unless they ring me to request it.

The even funnier thing is that the tax on the courtesy car (Corsa) also expires on the 30th June 2009. I'm not going to ring them to let them know. If I get caught, they'll get the fine.


I plan to ring up customer services to raise my complaint tomorrow morning. I will also be putting some demands in. Here they are:


1. I'd like for Carcraft to pay for an Independant mechanic (of my choice) to run a full check of the car. That way, I'll be able to give Carcraft the report of any work that needs doing on the car. Basically I want assurance that the car is fit for purpose.

2. Extend the warranty by 2 weeks.

3. Have the car ready for me to pick up before Wednesday the 1st of July. If it's going to take longer, take it to a VW garage and pay them to do the work.


If the above cannot be met, my request will change to:


1. Transfer £8,101 into my bank account and keep the car.


Does anyone think that I'm being unreasonable with my complaint/demands?

Share this post

Link to post
Share on other sites

First off, NO phone calls, do things in writing and by recorded at that, then any problems in later life will give you the strict proof required should they have said something that later turns out to be false.


Don't worry about the warranty. Any warranty is extra to your statutory rights.


The thing to do this morning is to write to them and give them seven days to return you car to you in a (as the regs say) 'satisfactory' condition.


You can't demand that they take it to another garage of your choice for a check and then pay for that check. You can, of course, take it there and pay for it yourself.


Tell them in todays letter, that if the car isn't returned in 7 days then you will reject is as is your right and want a full refund of all costs. No 'please' or 'request', just direct talk.


You must insist that you get a complete bill of repair from them, that is parts and labour but especially the parts used, and from whome they got them. You don't want parts fitted that came from a scrappy which is what this sort of company usually does.

Maybe that's why the delay, none of the scrappys have that particular gearbox in stock, so be very careful on this and why you should never do this on the phone or verbally.


If you look around this site you will see hundreds of complaints about 'Carcraft', and if you google carcraft problem you will see thousands. Don't be one of those statistics, demand your rights from the very start.

Share this post

Link to post
Share on other sites

Thanks for the advice Connif. It's all been taken on board. Me and my fiancee put a letter together last night. The letter contains a list of our concerns with regards to the service that we've been receiving from Carcraft.

I'll be asking for every piece of documentation associated with the work done on the car - including extras like guarentees on parts.


If I'm not happy with the reply that I get, am I in a good position to ask for my money (£8,101) back for the car?


Thanks again,


Mark & Holly

Share this post

Link to post
Share on other sites

Do you think that I should ask Carcraft to do their 150 point check again and give me a full report of the findings?

That way I could take the car to VW for a checkup and compare the information.

Share this post

Link to post
Share on other sites

Hi im Mark from devon and i am going to start a action against car craft by going to thee sales centres and keep wrting letters to them and have solicitos write letters to them to and i have also got trading standards on there case now to

Share this post

Link to post
Share on other sites

Hi there- you may have already done this, but I would take steps to try and verify that mileage, too. A VW should not be spitting gearbox parts- not even a clutch which is a 'wear item'- after only 40000 miles. The service history might be missing because it records a much higher mileage...


If that car was VAG serviced previously, they should be able to run you a service record print out which will show any previous work done, and record the mileage at that time. Just a thought, and possibly it is all as seems in the mileage department- but worth checking out too.

Share this post

Link to post
Share on other sites

I've got my car back now. It's working fine. The clutch problem seems to have been erradicated. They've said they're sending me the receipts/invoices for new parts that were used.


I still don't think I can trust them though, so I've booked my car in for a service (this friday) at a local garage. I've been to that garage before so the mechanic/owner knows me and he's agreed to inspect the engine, transmission, gearbox, brakes, stearing, suspension etc and give me a report containing anything serious that I can take to carcraft before my warranty runs out.


markyg30: don't back down to them. But make sure you check up the various trading acts (i.e. wieghts and measures act, descriptions act etc) to find out where CC are in breach of law - then you've got them by the balls.

Could you let me know why you are starting action against them?


Surely there must be some people who've bought from CC and been completely happy with their purchase/the quality of service they've received. Are there?

Share this post

Link to post
Share on other sites
Hi there- you may have already done this, but I would take steps to try and verify that mileage, too. A VW should not be spitting gearbox parts- not even a clutch which is a 'wear item'- after only 40000 miles. The service history might be missing because it records a much higher mileage...


If that car was VAG serviced previously, they should be able to run you a service record print out which will show any previous work done, and record the mileage at that time. Just a thought, and possibly it is all as seems in the mileage department- but worth checking out too.


Hi Frank,


I'm getting the car serviced (independantly of CC) on friday. They've agreed to check over the motor - including the job that CC have done.


How would I go about getting access to a Service Record Print for my car baring in mind that I have no service history?





Share this post

Link to post
Share on other sites

Hi Mark


I can't be 100% sure it's the same for VAG, but for MG Rover (when they existed) and also BMW I was able to persuade the service manager at the dealerships to print me out the internally held (in both these cases on a central computer system) service records for two cars which I was disposing of for the company I work for.


You'll need the V5 as proof of ownership/interest, and it won't have hurt if you've just had the motor serviced at the VAG garage concerned. From their records, they should be able to tell you what was the last VAG service your car had (regardless of which dealership, so long as it was part of the VW/Audi network) and therefore what it now needs. I don't think they're under any obligation to do it, but the two experiences I've had of it they have been very accomodating.


The only difficulty you'll have is if it's been service outside of the Volkswagen dealer network- but to be honest most owners do the first few services with the network to make any warranty claims more straightforward.


Hope this is helpful- I'd be interested to know how you get on...

Share this post

Link to post
Share on other sites

The car's been serviced and checked thoroughly. The mechanic said that the car was in good shape, suspension is fine, job looked to have been done properly on the gearbox (inc clutch), brakes have been changed... All is fine - the car has been given a clean bill of health. I've managed to put my mind at rest.

The way I see it, I bought a 3 year old Golf with a slightly high mileage (40,000) for it's age for £8k - which is very good for a Golf. The car had a major problem when i bought it, which Carcraft sorted out for me free of charge. I've raised a complaint that it took them 3 weeks to replace the gearbox and clutch. I reckon the car is worth more than £8k now that the major fault has been resolved.

I'm happy now :-)


Cheers for your words of advice :-)

Share this post

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...