Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • @Jaybee in CF Claimant commitments are agreed between yourself and the Job Centre Work Coach.  So you will be able to discuss the local jobs market, transport available and all of the local issues.   As it is a two way constructive relationship, you can research all of the relevant information, so when you have your claimant commitment agreed,  the information you have obtained can be considered.              
    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 12 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
FerretloverUK

Out of Warranty TV advice please!

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3931 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

I hope you can help me.

 

I bought a 37inch LG tv brand new from a shop online 18 months ago.

 

I have complained to them as between 2-4 hours the screen goes black! Sometimes the sounds stays on but sometimes it goes off too..

 

It doesnt go into the standby mode but green light stays on. its very weird.

 

The shop advised me to speak to LG. As the warranty is for 1 year I am out of warranty but surely there is a major fault with my tv and i can get it repaired or replaced free of charge as tvs should last more than 18 months!!!

 

Please help!

 

Thank you

Share this post


Link to post
Share on other sites

you have ofcourse re-seated the scart lead at both ends

i'd take it out and turn it around, both of these faults are common with a scart lead that gets angled half out the socket.

 

anyhow.

yes you should query this,and the being out of warranty makes no diff,

it should last a resonable time acording to SOGA, typically 3-5yrs for a telly but don't quote anyone!

 

what you will actually find is that you will prob have to pay an independent eng to varify the fault.

then LG should repair it & you will also get the fee back.

 

it might be an idea to browse the net and see if others get the same with this model, cause if it is a recognise manu fault then under SOGO 'unfit for purpose' you should be give a new one.

 

i'd contact LG..

 

others will say its the sellers problem, but as its online stuff it might prove easier to cutout the middle man

 

!

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Thank you for your valuable advice so quickly!!!

I have Sky HD so no need for Scarts (only into dvd player).

 

Ill contact LG asap and see how I go from there.

Share this post


Link to post
Share on other sites

 

then LG should repair it & you will also get the fee back.

 

it might be an idea to browse the net and see if others get the same with this model, cause if it is a recognise manu fault then under SOGO 'unfit for purpose' you should be give a new one.

 

i'd contact LG..

 

others will say its the sellers problem, but as its online stuff it might prove easier to cutout the middle man

 

 

SOGA is only effective against the seller; LG have no liability or duty under SOGA to undertake any repair. If they do, then they will want paying and the seller is liable to pay.

 

FerretloverUK, you have to take this up with the seller - online or not.

Share this post


Link to post
Share on other sites

tnx pat

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

thanks very much for your help. ill let you know the outcome.

Share this post


Link to post
Share on other sites

they have offered to collect the TV and do a free check...no mention of a repair

Share this post


Link to post
Share on other sites

urm...

smacks of they know something is up with that model then & they know they are on safe ground to be able repair it and get everything done for free of the manu.

 

the waiting game begins

28days i think.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

do you think i could ask them for suitable material to wrap tv in? im so worried that it will get damaged too

Share this post


Link to post
Share on other sites

typically they send a courier who already has the correct boxes etc

ask if the call or write.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

good

moving fwd

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Have you heard of Directive 1999/44/EC of the European Parliament and of the council?

 

This link will take you to a website which will explain it a bit better:

 

consumeradvice.net the consumer protection gateway to advice and information


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites
Have you heard of Directive 1999/44/EC of the European Parliament and of the council?

 

This link will take you to a website which will explain it a bit better:

 

consumeradvice.net the consumer protection gateway to advice and information

It's subsumed in SOGA 2003. Nothing new.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

have received email today after chasig saying they want £89 to repair it. i chased & asked what was wrong with tv & they said it needs parts for the power supply & fault with PCB supply. where do i stand in regards of getting tv repaired for free cos surely its an inherant fault & parts like that should last more than 18 months???

Share this post


Link to post
Share on other sites

email from whom the seller or LG?

 

this should be paid for by the seller under soga

 

'inherent' faults are those that the manu recognises are a fault of that model and as such should result in a free replacement/repair. i take it this is not the case.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

from the seller. they are saying as its nearly 2 years old we need to prove the problem existed from day one of purchase.

we have since been told that the tv was damaged by the courier on delivery to the seller. (corner broken). THEY SAY it was because it wasnt packaged properly. We wrapped as follows; polythene bag around whole of tv to protect it, then loadsa industrial bubble wrap then cardboard outside and corners. THEN... all covered with a whole roll of "FRAGILE" tape. When courier collected we told him it was a tv & to be very careful. The seller stated that we cannot claim from them or the courier as it wasnt in a box!!! It was better packaged than if it was in a box!!! They have also glued the corner back on without our consent.

Share this post


Link to post
Share on other sites

day one..rubbish!

so they have tested it then?

 

as for the damage, i wouldn't really worry too much as you should be getting a replacement anyhow.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

all they have told is is that they will charge us 50% of the repair cost, approx £43 as a good will gesture for the damage to the corner of the tv. Nothing mentioned about any replacement at all.

They are adamant & getting snotty with it now saying the component that needs to be replaced is NOT an inherant fault.

Share this post


Link to post
Share on other sites

which is what was already guessed in posts 16/17 so no change.

 

don't think you should pay for the drop damage.

 

as for the main fault, it has gone wrong, it is within what is typically deemed as a time that the produce 'should' last for.

 

can't see how they cannot repair under soga

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

I know. Its causing so much stress at the moment. I havent had a tv yet paying my bills, sky etc.

They flatly refuse to repair/replace under SOGA so what do you advise I do now please??

Share this post


Link to post
Share on other sites

by the way they have already repaired the drop damage

Share this post


Link to post
Share on other sites

Try Googling "problems with LG......" whatever your model number is. Maybe, just maybe, you are not alone and others have experienced the same problems with this model. If so then you have an manufacturing fault....

Share this post


Link to post
Share on other sites

well I stand to be corrected but.

 

The item you purchased has to reasonable and fit for purpose and durable. Therefore under the sales and goods act as amended you should be able claim if you feel the TV is of sufficient high value and your expectation is for it to last 3 to 5 years for instance. Therefore you could claim the TV was not of sufficient quality and consequently the shop is in breach.

 

"Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement. Having said this, items which should last several years can still break down after this six month period. If the retailer or manufacturer’s warranty has run out, the shop is often quick to say there is nothing they can do before attempting to sell you an extended warranty. This is misleading. If you buy something which should last 7 years but breaks down after a year and a day, you can still claim it was of poor quality in reference to the durability aspect. In this respect it will help to know how long items such as washing machines or printers should last. You can get this information relevant trade association"

taken from here How long can you expect something to last? | Consumer Information

 

hope that helps and good luck.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...