Garage charge for unauthorised work

[shirty123]

If anyone knows anything about where we might stand on this, please help!

My girlfriend's car, an 02 plate MGTF with the 'infamous' Rover K-series engine, finally blew its head gasket 6 weeks ago, with about 57,000 miles on the clock. Being members of the AA, and also having Gold level AA warranty cover on the car, I called them and had the car taken to one of their authorised repairers, exactly SIX weeks ago.

The garage sat on the car for the first four weeks, claiming that they were a few men down, and we let this pass as we have had access to a relative's car. After four weeks, we phoned the garage to complain about the wait and were told they were looking at it. A list of jobs the length of my arm was then formed and submitted to both us and the AA warranty people.

The long and short of it is that they agreed to pay the first £750 of the repairs, and we would be liable for the remainder, a shade over £540 - expensive but ultimately necessary.

Knowing that the work was scheduled to be finished today, my partner called them up, and was told "the gasket (as it was new) needed a modification on ladder rack to fit it". This is going to add another £200 to the bill, and they had already contacted the AA warranty people who had confirmed they wouldn't cover it. Problem is, they forgot to call us for authorisation and went ahead and did it anyway.

Now I am aware that this extra work would always have been necessary and we would have had to pay for it, but to be told on the day of collection that our bill will be nearly 40% higher than verbally agreed is a bit of a bitter pill to swallow.

Obviously we are going to have to pay the bill to get the car released, but where do we stand on this from a legal perspective, as the garage essentially carried out additional, unauthorised work.

It was going to be hard enough to scrape together more than half a grand in the first place, but all of a sudden it is nearly three quarters of a thousand pounds! Please tell me I have some rights to try and claim at least some of this back!

Thanks for your time, long post I know but needed to get it off my chest!

[Richard Richards]

Mushroom Head

[shirty123]

Not a particularly constructive response, but since you know me, I can't really argue with the logic of your statement. :-|

 

I will get my hair cut on Saturday.

Edited June 25, 2009 by shirty123

[hunterandthehunted]

complain to the manager for a start and get deatails of head office and complain in writing. there are experts on here who will help you with a letter.

 

just be patient as they are bit like buses:D

[shirty123]

Thank you.

 

I will complain to the manager about it when we collect the car. As I said before, we will have to pay the bill otherwise they will not release the car, but I would rather hope that since:

 

a) they have had the car for 6 weeks, and

 

b) they have essentially lied to us about the cost of repair, whatever the acual reason (I suspect a combination of incompetence & terrible customer service),

 

they may be prepared to offer at least partial compensation.

 

As I said, we were in the lucky position of being able to borrow a relative's car, I can't imagine the frustration if one or both of us were self-employed and relied on having two cars to make a living!

[hunterandthehunted]

heres a story,

 

a few years ago my head gasket went on my car and i had it repaired at the main dealer. obviously i wanted to know how much it was going to cost me. i was told it depended on this and that and that it needed to be stripped down before they could give it a proper diagnosis but the worst case scenario it would be no more than £1000. anyway a week went by and i received a call saying my vehicle was ready for collection and the cost was, "yep you guessed it", £1250. i complained and argued with the service receptionist who eventually passed me to the manager. to cut along story short i ended up paying £700, as i see it i had a quote for £1000 tops and that was all i was prepared to pay which after a few days of moaning and barking at them they agreed. then there was the discount/compensation for being messed about, inconvenience and stressed out etc, which again after a few days they agreed it should have been handled better lady dah lady dah.... and £700 was the total.

 

make up your own mind but i know what i would do, hasten to add ,i get all my quotes in writing now;)

Edited June 25, 2009 by hunterandthehunted

[Conniff]

O assume they are talking about the 'head' gasket?

Have they explained what this modification to the gasket is?

[Andrew-P]

The K Series is a good engine but HGF is a known problem (even though some other engines are just as bad).

 

For any technical issues or information on any remedial works necessary to address HGF go onto this site www.mg-rover.org as there is as much information as you will ever need and enough knowledge there to answer any query you may have.

[tiaposy]

Just refuse to pay it - I work for a dlr and we have had this before & we have to let them go without paying! Seems to work here

[Conniff]

The K Series is a good engine but HGF is a known problem (even though some other engines are just as bad).

 

For any technical issues or information on any remedial works necessary to address HGF go onto this site www.mg-rover.org as there is as much information as you will ever need and enough knowledge there to answer any query you may have.

 

Too much to search through, can you link to the page please.

[Andrew-P]

Too much to search through, can you link to the page please.

 

There will be several. This seems a good summary of the whole HGF issue.

 

"The K-Series Head Gasket" - excellent technical article. - MG-Rover.org Forums

 

If the original poster joins and sets down their questions on that forum I am sure they will get appropriate answers - I have to any queries I have ever had regarding my beloved Rover 75.