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VeryConcerned

Hillesden Securities Ltd - please help

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Hillesden Securities Ltd - please help. :Cry:

 

 

Sorry!! I think I'm posting stuff in the wrong place :confused:

 

 

Out of the blue I've received a written demand from Direct Legal and Collections and I've had two telephone calls from them. After some online investigation I discovered they're actually called Hillesden Securities Ltd and upon Googling, found your site.

 

They're demanding payment from an alleged amount outstanding to Orange from over two years ago. I've NEVER had any communication from Orange at the time, or since and as far as I was aware our contract was terminated and paid in full by Direct Debit.

 

After all this time, how can I investigate and check that this is kosher? I'm very concerned that I'll have an undeserved black mark against my name when it comes to my credit history.

 

What should I do? Advice most welcome. Thank you.

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Hi,

In the first instance I would send them this letter:

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

 

Send recorded delivery and do not sign the letter- just print your name.

 

If they continue to phone you demanding everything under the sun, there is a letter to get them to stop should you need it.

 

fox


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi,

In the first instance I would send them this letter:

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

 

Send recorded delivery and do not sign the letter- just print your name.

 

If they continue to phone you demanding everything under the sun, there is a letter to get them to stop should you need it.

 

fox

 

 

Thank you!

 

Do you think this will stop them? Will it prevent my credit history from being blackened?

 

Fortunately when they called and asked for my date of birth and post code etc, I was quick enough to stop myself giving them any information.

 

I'll do what you have suggested. Thank you again. I'm trying to find some contact information for Orange to ask them what it's all about.

 

I'm so upset by this.

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If you haven't done so, I would get a copy of your credit report as in all probabilities, it's already marked by Orange or hillesden/DLC.

 

It would be worth contacting Orange as they could shed some light on this. Mistakes do happen but it's more likely to be shoody work practice.


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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If you haven't done so, I would get a copy of your credit report as in all probabilities, it's already marked by Orange or hillesden/DLC.

 

It would be worth contacting Orange as they could shed some light on this. Mistakes do happen but it's more likely to be shoody work practice.

 

 

Thank you again for being so helpful. I didn't know where to start. I'll do everything you've advised.

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Chances are (correct me if I'm wrong) you PHONED Orange to cancel your contract, got your bill and it was paid. The DD was cancelled. You (rightly) assumed that was it BUT, what has happened to others is that someone didn't act on your request and once that happened, charges started to arise.

 

If Orange come back saying the debt is valid, I would SAR them (costs a tenner sadly) but you would then get back everything they have on you.

 

If you don't have the bank statement showing the payments, you may need to SAR your bank as well (but don't do this yet). This is for you to prove that you have paid should this get legal(unlikely)


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Chances are (correct me if I'm wrong) you PHONED Orange to cancel your contract, got your bill and it was paid. The DD was cancelled. You (rightly) assumed that was it BUT, what has happened to others is that someone didn't act on your request and once that happened, charges started to arise.

 

If Orange come back saying the debt is valid, I would SAR them (costs a tenner sadly) but you would then get back everything they have on you.

 

If you don't have the bank statement showing the payments, you may need to SAR your bank as well (but don't do this yet). This is for you to prove that you have paid should this get legal(unlikely)

 

 

Yes! You're correct. You're jogging my memory. :) At the time all communication was done by telephone. They were my ISP (took over from Freeserve) and of course, if they emailed me at the old fsmail account all such emails were lost to me once I'd terminated my agreement with them. Certainly nothing was sent to my snail mail address.

 

Now you've given me those letters and some more information I'm feeling calmer, but it was the telephone calls from the man which I found upsetting.

 

I just got the feeling that they know that a man calling in such a manner to a female is intimidatory. As a woman I reserve the right not to give my DOB to anyone, let alone some random stranger calling me out of the blue! My number is registered with the telephone preferencing agency and so it was intrusive for him to call me.

 

Thanks again, I'm feeling more informed and able to deal with it now. I've contacted Orange also.

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