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Renzokuken

Paypal fiasco.

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Ok, on the 17th of june, my paypal account was hacked and someone withdrew £300 and deposited it into their own account. Paypal blocked this transaction and reversed it before I even realized this had happened but my bank account was still debited £300. I came to realise this after checking my ballance at an ATM before going to work and initaly rang my bank who gave me the number for paypal saying it was a paypal direct debit. My bank then proceeded to delete the direct debit saying it was for the saftey of my account. After ringing paypal they confirmed that my account was broken into and told me my refund was on the way within the next 7 days.

 

7 days later I recieve an email saying they cannot deposit the funds back into my bank account due to a banking error. I ring my bank to find out what this error is, and the gent on the phone tells me he'll fill in a form and I'll have my money back within' the next two working days.

 

Two working days later I have my money back and my statement says: Indemnity claim. Now from what I understand an indemnity claim is a claim under the direct debit guarantee.

 

Now I looked at my paypal account this evening, to find that I have another £300 sitting in it, meaning I've been refunded into both my bank and paypal accounts.

 

So from what I understand, an indemnity claim gives paypal grounds to limit or close my account down. I use this account quite often but never leave funds in it, so it'd be a pain in the ass to have it closed.

 

Should I contact my bank and have the claim reversed, or contact paypal and explain that this has happened, or am I entitled to the money as the claim was genuine at the time and I have incurred bank charges for going overdrawn also I had no idea they were issuing any such claim in the first place.

 

Cheers for reading and hope you can shed some light on this.

-Renzo.

Edited by Renzokuken

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Ok, on the 17th of june, my paypal account was hacked and someone withdrew £300 and deposited it into their own account. Paypal blocked this transaction and reversed it before I even realized this had happened but my bank account was still debited £300. I came to realise this after checking my ballance at an ATM before going to work and initaly rang my bank who gave me the number for paypal saying it was a paypal direct debit. My bank then proceeded to delete the direct debit saying it was for the saftey of my account. After ringing paypal they confirmed that my account was broken into and told me my refund was on the way within the next 7 days.

 

7 days later I recieve an email saying they cannot deposit the funds back into my bank account due to a banking error. I ring my bank to find out what this error is, and the gent on the phone tells me he'll fill in a form and I'll have my money back within' the next two working days.

 

Two working days later I have my money back and my statement says: Indemnity claim. Now from what I understand an indemnity claim is a claim under the direct debit guarantee.

 

Now I looked at my paypal account this evening, to find that I have £300 sitting in it.

 

So from what I understand, an indemnity claim gives paypal grounds to limit or close my account down. I use this account quite often but never leave funds in it, so it'd be a pain in the ass to have it closed.

 

Should I contact my bank and have the claim reversed, or contact paypal and explain that this has happened, or am I entitled to the money as the claim was genuine at the time and I have incurred bank charges for going overdrawn also I had no idea they were issuing any such claim in the first place.

 

Cheers for reading and hope you can shed some light on this.

-Renzo.

 

This serves as anoth er warning, NEVER leave your bank account or cards permantly connected within Paypal..you leave yourself wide open to fraud.

 

Andy

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This serves as anoth er warning, NEVER leave your bank account or cards permantly connected within Paypal..you leave yourself wide open to fraud.

 

Andy

 

True, hindsight is a wonderful thing.


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True, hindsight is a wonderful thing.

 

Yep..sorry havnt helped with your query, but hopefully it will be a warning to others...If I were you I'd think about opening another paypal account its not that much hassle at the end of the day.

 

Andy

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This serves as anoth er warning, NEVER leave your bank account or cards permantly connected within Paypal..you leave yourself wide open to fraud.

 

Andy

 

It would be more accurate to replace 'PayPal' with ANYONE. Are you suggrsting that TalkTalk, O2, Vodafone, BT or a myrian of other companies can be trusted with your money?

 

PayPal acted in good faith by returning it, but it clashed with the indemnity reversal.

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Ok from a moral standpoint I can see my best course of action to be either contacting the bank or paypal and having one of the claims reversed. Only problem is I'm going to get screwed over no matter which route I take.

 

If I contact paypal, they'll know I've issued a claim against them (albeit without me knowing) and close my account down, according to other people who have had this happen to them.

 

If I contact my bank they'll debit £300 out of my bank account leaving me over drawn again and I'll get hit with more charges. Not to mention being pennyless for a week or two while paypal transfer my funds.


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