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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
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    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
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    • The controversial sub-prime lender says the City watchdog is investigating its practices.
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Power2contact / 3 mobile

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Hi people,


Really hoping you can help! I was half way through my phone contract when I received a call from freefones (work for 3mobile) offering me a new contract for a good deal. I said no as I still had 6 months left on my current contract, they said no worries you can cancel that if we send you a template and you post it to them and they will cancel it. I was wary of this but I stupidly went for it as it all sounded quite legite in the end. They sent me the template which was along the lines of "please take this as notice i wish to cancel my contract as of ... date." I posted this to the address Freefone gave me for o2 and thought that would be done with.

I contacted o2 the next month as I realised they were still collecting direct debits, to cut a long story short they advised me you cannot cancel contracts with them and the address didnt even exist and I had clearly been misold my phone. :( I then had to carry on paying my contract phone with o2 and 3mobile!


I contacted freefone to complain, I also wanted to complain as he had told me I was going to get unlimited internet when this was not the case as I get unlimited 3 homepage internet whatever that is. Certainly not what I wanted as I always use social network websites and hotmail on my phone which i clearly said to him when he offered me the contract as he even joked he loves facebook too?! They offered me a cheque for £100 in the end after many times of phoning and demanding to speak with a manager. This was better than nothing but still did not cover my costs, I accepted the offer.


Meanwhile with my new 3 contract I fell behind with payments which was my own fault as I was made redundant and the phone also broke after 3 weeks! I went back to my old phone and a pay as you go sim. 3mobile have constantly been contacting me advising I need to pay £88.08 now to clear the balance. I told them that I will not do this until i get my cheque in which they replied it has nothing to do with them as they are different companies!! Freefone then told me that they will not send the cheque until I pay 3 mobile. A couple of months have been past and I have had credit soloutions contact me hundreds of times off mobile numbers. I still refuse to pay. Today I have had a letter dated from 19th June 09 advising if i do not contact them within 72 hours then they will send someone round either

Monday - Friday 9am - 8am

Saturday 9am - 12pm


This letter was in a payslip type form and was from POWER2CONTACT. Clearly 72 hours have been and no-one has been round. I have researched and found they are not bailifs so cannot demand anything and have less rights than the postman. This doesnt stop the worry though as I am a 20 year old girl living alone and I am quite naive and think I would crack under the doorstep demands.


Im not sure what to do. I feel freefone have fobbed me off yet 3 mobile want nothing to do with it as they are seperate companies and freefone refuse to send me the cheque. There is no way i can afford this payment as I am up to my eyeballs in bills due to living alone. Please can somebody give some advice. Im sorry i waffled on but its a long story and I am clueless when it comes to things like this and terrified they will come round!!


Many thanks


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First of all you should not be speaking on the phone to them. As you've found out they say anything they like and you have not comeback. You could do a SAR (subject access request) and request a transcript of all phone conversations as well as the signed contract and copy of the acount statements. This could well proove that you were miss sold a phone contract.

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