Help and advice needed - bt fees

[Phonesurgeon]

hi guys and girls i am after some advice.

 

I Have BT as line rental and phone package, and after reading about late payment fees and non direct debit fees, i was thinking to make a claim for it.

I have not SAR'rd BT as i already have info, and after reading the Martin 3030 vs Virgin media i am about to start. No letter have been sent yet.

 

Is there any reason against it? please be gentle with me.

Thank you for your help.

[buzby]

None, but they'll tell you it is justified, and they've won in court twice already. It may be better to await OFCOM's investigation (and/or that regarding complaints to the EU) and pursure them for a refund once the dust has settled.

[Phonesurgeon]

Cool Buzby

 

BT wins were they justified by poor info/preparation by the claimant?

If so I' ll let it rest for the minute... more pressing matters... with a few "cheeky" DCA.(Thats another story).

[buzby]

Having not been in court, I'd love to say 'yes' to both your questions, but one of them was a Solicitor! In the reporting of one of the cases, the Judge (Recorder, I think) paid particular attention to the fact that the consumer had to be told that the charges would apply. They agreed they had been, but were contesting it as a punitive charge. The Recorder then said that providing it formed part of the T&C 'agreed' between both parties - and BT provide this was the case, he found in favour of the defenders (BT).