Jump to content
  • Tweets

  • Posts

    • And with 33% equity nobody will care either.
    • 3 threads merged please keep to one thread.   forget the calendar section of a credit - no-one bar the original creditor and the person can see that   its the summary status line the any potential lender will only see.   so as it stands, she as 1 or 2 in the calendar section which, correctly shows she was either late with the required payment for that month or short paid what should have been.   although these will effect here potential 'score'. as said above only the lender and her can see them
    • I haven't had a chance to read through his contract yet but he is insisting that it says of he leaves his position within 2 years he will have to pay back his course fees. I will read it properly though and get back to you  Thanks for your help so far 
    • Hi all,   New to the forum, so please feel free to move the topic if needed.   I need a little help with a used car: I bought an 04 BMW from a dealer about 2.5 weeks ago. It cost £1,600. I gave it a test drive and it seemed pretty decent so paid via bank transfer and took it home. The issue started when I took it on a national speed limit road as the car started to sway on the road. I reported this to the dealer and he agreed to fix the issue. He took it to his mechanic who informed him that it was the drivers side hub. They didn't have time to fit it so gave me the part and the option to use a local mechanic. The mechanic agreed it would be causing the sway, charged me £80, which the dealer refunded to me.  The car was improved but we went on a short break over the last few days and I drove the car about 35 miles away. The issue now is there is a rumbling sound, noticeable on motorways and it doesn't feel particularly safe, especially over deviations in the road. As the swaying was the main issue I can't say if that rumbling was there to begin with.   The dealer has been fair to me so far in refunding me the money but he did admit he only test drove the car and it wasn't checked over fully when I took it back the first time. My mechanic said the play on hub was so bad it should never have been sold in that condition. I have messaged the dealer this evening explaining the issue but he has been a bit defensive saying the car does not have a warranty and he has already spent money on repairing it. He will need to speak to his manager and get back to me. To be fair to him he has attempted to repair it but for me he should never have sold it without it being mechanically checked over.  What do people make of this? What are my options if he won't budge and I need to take it further. I would like a refund rather than another repair as I feel I have been pretty patient so far. At the moment I have a car that isn't safe and I can't afford to take a £1,600 hit in my pocket.   Many thanks,   Mark.  
    • I have threads elsewhere re a repayment plan (6 months) with Barclays Mortgages during a maternity leave. Arrears now paid, trying to re-mortgage but with great difficulty. Not really advised of dire consequences of this decision, trying to get SAR info but no luck with telephone recordings as yet. Complaint handler appear sympathetic but who knows to what extent. Looked at Which website and they mentioned a Goodwill Adjustment letter which I have never heard of. Intention of this thread was to see if anybody had used this to remove bad markers from their credit files.
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
        • Like
      • 16 replies
lollipop2

Faulty car under warranty - am I entitled to a hire car if they can't give me a courtesy car?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4060 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi there. I bought a brand new Seat Leon in Dec 07 and recently a light came on in the dash saying 'EPC' and when it does it's like driving a dodgem.

 

I phoned the garage and they said to bring it in and I'm covered by my warranty. They also said that part of their aftersales service says I'm entitled to a courtesy car from them but they can't give me that until the end of next week.

 

That doesn't help me at all as I'm going away in 2 days and need a car. I asked them if they could fund the cost of a hire but they said it's not something they can help with and I'd have to write a letter to head office. I don't see why I should have to fork out hundreds of pounds to hire a car when the whole reason I bought a brand new car was so I didn't have these problems.

 

I bought my new car from the dealership on the basis of their supposed aftercare but I'm seeing none of that now. What I want to know is whether I am entitled to them covering the cost of a hire car seeing as my car is within warranty and they will be leaving me without a car when I desperately need it most.

Share this post


Link to post
Share on other sites
Hi there. I bought a brand new Seat Leon in Dec 07 and recently a light came on in the dash saying 'EPC' and when it does it's like driving a dodgem.

 

I phoned the garage and they said to bring it in and I'm covered by my warranty. They also said that part of their aftersales service says I'm entitled to a courtesy car from them but they can't give me that until the end of next week.

 

That doesn't help me at all as I'm going away in 2 days and need a car. I asked them if they could fund the cost of a hire but they said it's not something they can help with and I'd have to write a letter to head office. I don't see why I should have to fork out hundreds of pounds to hire a car when the whole reason I bought a brand new car was so I didn't have these problems.

 

I bought my new car from the dealership on the basis of their supposed aftercare but I'm seeing none of that now. What I want to know is whether I am entitled to them covering the cost of a hire car seeing as my car is within warranty and they will be leaving me without a car when I desperately need it most.

 

I would reccomend you cantact the dealership again and ask them to outsource you a courtesy car, they are telling you they dont have one untill next week because all theres are out to customers, if they where to outsource, this will cost them money, they are not thinking about you !

 

Seat have an agreement with Enterprise Rent a Car, this hire company supply all there overflow problems.

 

If you have no joy contact head office, if they are still reluctant to assist you inform them you will hire a car and forward them the receipt for reimbursment.

 

Hope you get things sorted.


The retailers worst nightmare !

Share this post


Link to post
Share on other sites

Lollipop2, would you care to name the dealer? Reason i ask is that i think there could be many more people in same boat with this dealer---famous for not doing warranty work, or making it as inconvenient to customer as possible, so maybe they would take car elsewhere!!

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...