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cap 1 s.a.r

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I got a reply from cap1 regarding my s.a.r but they did not fully comply and informed me that they would be getting the rest of the info sent to me, this was a few months ago and i still have not received a thing. They originally had sent me the credit agreement and a few screen dumps of payments. Unfortunately I have misplaced everything they have sent me, could some one advise as to what my next step would be?

 

regards

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I got a reply from cap1 regarding my s.a.r but they did not fully comply and informed me that they would be getting the rest of the info sent to me, this was a few months ago and i still have not received a thing. They originally had sent me the credit agreement and a few screen dumps of payments. Unfortunately I have misplaced everything they have sent me, could some one advise as to what my next step would be?

 

regards

 

If they havent sent the information you have requested then you have two options.... either a complaint to the ICO is in order.... Form here Click on the complaint by email at the bottom and enter in all the required details.

 

Or...

 

issue a court claim for non-compliance with a SAR request. This link has information on this process which begins with sending a letter before action which could make them comply rather than go to court.

 

S.

 

Edit:

As to the misplaced stuff I'm afraid unless capital one decide to completely resend everything its another £10 and you have to wait a reasonable amount of time before re-requesting the same information twice :-(


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Deal with your debts:

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