Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 12 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
muncho

B&Q faulty tap

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4039 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hiya

 

im new to this forum and was hoping to get some advise.

My sis bought a sink from B&Q which came with a tap. A few months later, she had several leaks in her flat and has had issues with the elcetricity in the communual areas.

A plumber has confirmed the tap is faulty. As a result of this faulty tap she has been charged over £500 for the electrican, plumber etc etc

 

She has also suffered ill health was seeing a specialist doctor during time, and all the stress has not helped the situation

 

Im in the process of writing to BQ now to claim for all the costs she has incurred and also compensation for the stress etc

 

Any advice from anyone, is it possible they will pay up?

 

thanks

Share this post


Link to post
Share on other sites

where?

Share this post


Link to post
Share on other sites

I am loss to understand how a faulty tap can cause electrical problems in a communal area, and lead to stress,and, presumably, claims for compensation.

 

The only way a tap can develop a fault is if the ceramic disc or washer fails, which would lead to water coming out of the spout and into the sink. Any other leaks would be down to faulty installation, not the problem of the shop.

 

Any competent plumber would check for leaks after installation. You say a plumber has confirmed the tap faulty.In what way is it faulty, and why was this not spotted by the person who originally fitted the tap.

 

I suspect that B and Q will only replace/refund the cost of the original tap.

 

It is possible to claim for consequential loss, but is not as easy as you appear to think it is.

Share this post


Link to post
Share on other sites
I am loss to understand how a faulty tap can cause electrical problems in a communal area, and lead to stress,and, presumably, claims for compensation.

 

The only way a tap can develop a fault is if the ceramic disc or washer fails, which would lead to water coming out of the spout and into the sink. Any other leaks would be down to faulty installation, not the problem of the shop.

 

Any competent plumber would check for leaks after installation. You say a plumber has confirmed the tap faulty.In what way is it faulty, and why was this not spotted by the person who originally fitted the tap.

 

I suspect that B and Q will only replace/refund the cost of the original tap.

 

It is possible to claim for consequential loss, but is not as easy as you appear to think it is.

 

I have to agree....Unless there was a crack in the lower threaded part then any fault is almost due to the installation.

 

I have this week installed a new bathroom, im no expert and there were a few leaks here and there that I managed to fix, I fail to see how a leak can cause £100s of pounds of electrical damage, surely all the joints should be checked before turning the mains water back on ?

 

Andy

Share this post


Link to post
Share on other sites

yes i cant believe it either!

 

2 plumbers have confirmed its the tap - so i need them to give me a report. tp pass to B&Q.

 

Water must have gone into the electrics, hence the lights went off. electrican came out and fixed it, then the next day it starting triping, so he had to come out again and said there was still water in the electrics..

 

so far i have been charged for 2 plumbers, electricans and the management comany have charged me for the inconvenince it has caused them - liasing with the contractors. they would not let me deal with it!!!

 

thats why its been stressful, the bills keep increasing, im finally getting a new tap fitted on Wed!

Share this post


Link to post
Share on other sites
yes i cant believe it either!

 

2 plumbers have confirmed its the tap - so i need them to give me a report. tp pass to B&Q.

 

Water must have gone into the electrics, hence the lights went off. electrican came out and fixed it, then the next day it starting triping, so he had to come out again and said there was still water in the electrics..

 

so far i have been charged for 2 plumbers, electricans and the management comany have charged me for the inconvenince it has caused them - liasing with the contractors. they would not let me deal with it!!!

 

thats why its been stressful, the bills keep increasing, im finally getting a new tap fitted on Wed!

 

It's of no use saying "water must have gone into the electics", you would have to prove it did and that it came from your tap.

 

What happened exactly, did the sink overflow??

Share this post


Link to post
Share on other sites

i dont know where it leaked from, but my sis also has home emergency cover , so she called someone out who confirmed the tap was faulty, he turned the water off. the plumber later came and confirmed the same thing. Thats 2 independant reports!

The plumber was the contractor from the management company

 

yes the electrican has confirmed it was due to a leak from my flat

im refusing to pay subsequent bills now as i think the management company are taking the mick and keep throwing all the bills my way which i am refusing to pay now. They wont give me the telepphone numbr for the electrican to talk to him

 

but the new tap is being fixed today, so that shoudl be the end of it...abut £500 later!

Share this post


Link to post
Share on other sites
i dont know where it leaked from, but my sis also has home emergency cover , so she called someone out who confirmed the tap was faulty, he turned the water off. the plumber later came and confirmed the same thing. Thats 2 independant reports!

The plumber was the contractor from the management company

 

yes the electrican has confirmed it was due to a leak from my flat

im refusing to pay subsequent bills now as i think the management company are taking the mick and keep throwing all the bills my way which i am refusing to pay now. They wont give me the telepphone numbr for the electrican to talk to him

 

but the new tap is being fixed today, so that shoudl be the end of it...abut £500 later!

 

Seems like you have disputes other than B & Q. How is a management company involved ?

 

Andy

Share this post


Link to post
Share on other sites

You are being a bit sparse with the details muncho.

 

Did you have to clean up your flat, had the sink overflowed, you must know at least that.

Share this post


Link to post
Share on other sites

muncho. If we are to help you with your claim against B & Q, we need more information. Start with the tap.It was reported as faulty.What EXACTLY was the fault. This is a question B&Q will be asking. Did a plumber fit it originally - if so have you contacted him for his opinion.

Share this post


Link to post
Share on other sites

i have just spoken to the plumber and he tells me that glan inside the tap has gone (the tap is only 2 months old), so the quality is poor.

 

he also confirmed that the water has gone through the floor boards hence the electrics going off the in the communual areas

 

The management company are invloved as the residents complained about the lights etc and they are dealing with the electrican and plumber. So they have charged me £52 for the inconvenience it has caused them. i ahve tried arguing it, but the directors have made a decsion that they are going to charge and we cannot claim through buildings insurance as the premium ill go up next year and its not fair on the other residents...i thought that what insurance was for, especially now that we now the leak was due to a fault

 

Does this help?

Share this post


Link to post
Share on other sites

Your not answering the question muncho - how did the water get on the floor, did it run over the edge of the sink ie; did the sink overflow because the tap was leaking????

 

Also, you cannot be charged for 'inconvenience', only for the cost of putting it right.

Edited by Conniff

Share this post


Link to post
Share on other sites

sorry!! i ahve not spoken to the electrican to find out, but the sink didnot overflow as then we would have known there was a leak. so im guessing it was more internal (in the sink unit) and went inot the floor boards

 

Management compnny wont give me the tel number for electrican, but i spoke to them and she said he will give me an invoice stating what the problem was and confirming it came from the flat..

 

ill try and speak to the electrican again

Share this post


Link to post
Share on other sites

Ok - the sink didn't overflow, which means the tap did shut off properly. That means that any fault will have been in the joint connecting the tap to the supply.

 

This is where the difficulty comes in, 'who connected the water pipe to the tap'?

Share this post


Link to post
Share on other sites

the plumber who originally installed it, but 2 reports have said the same thing, The tap is faulty, not the installation...

Share this post


Link to post
Share on other sites

A modern tap usually has an 'O' ring or ceramic disc as gland packing. See here for details

DIY Help & Advice : Taps Washers Supataps Glands : Plumbing : DIY How To

 

When gland packing is faulty this means that when the tap is turned off water still drips out of the spout.

 

The only way water can leak out of a tap and onto the floorboards is if the connections to the water pipe are faulty, or there is a crack in the metal of the tap.

If it were a faulty gland, you would see the water dripping out of the body of the tap near the handle.The water would then run into the sink.

 

It might help if you could say which B&Q tap it was.

Share this post


Link to post
Share on other sites

I am not saying the tap is not faulty, but I can't see how any water can get out of the tap if the pipe is connected properly and using ptfe tape unless there is physical damage to the body of the tap. I cannot see where gland failure will cause water to come from where the pipe connects to the tap unless it is as I said 'damaged'.

 

Gland failure would mean the water was leaking into the sink from the top of the tap or from it's spout.

 

Keep the tap safe as B&Q will want it returned for an examination and report. They will not in any way consider any further action without it's return.

Share this post


Link to post
Share on other sites

thanks, ill ask the plumber the questions you have just asked.

Share this post


Link to post
Share on other sites

another question regarding the electrican:

he came once the lights went out and fixed the problem. the next day the lights went off again, s he came out again and said there was a problem that he did not detect. the plumber has now confirmed the leak was not present the 2nd time he came to the property.

So how can he charge me another call out charge to tell methere was still a problem and once the plumber has fixed the tap, the electrican is going to come out again to fix the lights and charge me again!

 

shoudnt he have picked this up the 1st time? he says he couldnt, i cant prove it beacuse the management agent wouldnt allow me to send someone to give me a quote

does that make sense/

 

the whole thing is a nightmare

Share this post


Link to post
Share on other sites
another question regarding the electrican:

he came once the lights went out and fixed the problem. the next day the lights went off again, s he came out again and said there was a problem that he did not detect. the plumber has now confirmed the leak was not present the 2nd time he came to the property.

So how can he charge me another call out charge to tell methere was still a problem and once the plumber has fixed the tap, the electrican is going to come out again to fix the lights and charge me again!

 

shoudnt he have picked this up the 1st time? he says he couldnt, i cant prove it beacuse the management agent wouldnt allow me to send someone to give me a quote

does that make sense/

 

the whole thing is a nightmare

 

I think you have too many questions on here, it started off on taps then management companies and now electricians, it prob needs to be broken down into seperate questions.

 

Andy

Share this post


Link to post
Share on other sites

I think I know what may have happened. Many mixer taps come with copper tails. The narrow end screws into the base of the tap with an O ring to seal, the other end is 25 mm dia to fit a standard water pipe.

 

It seems that this O ring may have been faulty, causing leaking from the base of the tap, which would normally be out of sight below the sink.

 

If this is the case the O.P should contact B&Q with this information and listing the consequential damage, and see what their reaction is.

Share this post


Link to post
Share on other sites

However, a bad installation may have damaged the O-ring seal.


Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

Share this post


Link to post
Share on other sites
However, a bad installation may have damaged the O-ring seal.

 

Agreed - in which case the O.P should be claiming from the plumber who did the original installation.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...