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Jeff F

Cancelled Interview - Can I Claim Against Recruitment Agency?

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Not sure if anyone will have an answer to this one... but....


After some canvassing from a Recruitment Agency, I agreed to go to interview at one of their clients (blue chip type aerospace Company). All of the details were passed through to me via e-mail and telephone, well in advance, and I spoke to the recruitment company again, on the evening before the interview to check everything was going ahead (so that if there was a problem, I could sort myself out with work for the following day, which I had had to cancel to attend the interview.


After a nightmare of a journey (long story - but the M62 was closed for the day!) I arrived at the Company with a few minutes to spare, only to be told that there was not a booking for an interview for myself, and that the director was in with another prospective employee conducting an interview and wouldn't be available after that for the rest of the day.


Of course I immediately contacted the recruiters who were quite emphatic (at the time) that the interview HAD been booked and that it was the fault of the Employer. However, I was subsequently informed later that day, that it was in fact the fault of the recuitment company, and they have admitted that in writing also.


The question is, are they liable in any way for my loss of earnings and travel expenses. They have offered to pay 25p per mile for travel and that's it. No job interview and the job has gone out to someone else.


Their point on this is that there is no contract between the candidate and the recruiter, so they don't feel that they are under any obligation to compensate me for their mistake, but... does anyone know differently - perhaps someone else has had first hand experience of something similar. These companies are very good at taking money but don't seem to want to take responsibility for their errors when it comes to their purses.


Thanks in advance


Jeff F

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I have no doubt but that you are entitled to recover all of your losses in full.


This would include expenses of travel and a day's lost work. 25p per mile seems like a poor rate. there may be some national guidelines as to what are reasonable mileage allowances. You could also claim a reasonable subsistence allowance.


Finding a contract would be helpful and we might be able to make a case for the existence of one. However, I don't think that it is necessary. They seem to have been negligent and you should threaten to sue them for negligent misrepresentation.

This will get you back all the compensation you need.


Write to them setting out your position.

Set out a clear explanation of the costs which you are seeking from them and the basis for those costs.


Give them 7 days or else you will sue them in the county court.

If you aren't prepared to carry out your threat then let it go.


You will get back your court fee when you win - which on your facts seems to be a dead cert.

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Thanks for the info - thought I would do that initially, so I sent them an invoice for 40p per mile, which is the national tax rate allowance and a days standard consultancy rate for the missed days work.


Guess it's off to file County Court papers in 6 days when the original 14 day timeline I gave them expires.


Thanks again


Jeff F

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Well - threatened with County Court - they decided to opt against it and paid up


:) but it seems they get away with murder so I hope others can learn from my experience



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Good to hear it is sorted Jeff.

Yes you are quite right-often they will stand their ground and refuse to right their wrongs.....until of course they are forced to.

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