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    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
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    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
    • considering it expires in Jan 2021 it looks like it has 2 insurances policies running on it at the same time, What a farce! each insurance company could blame one another this shouldn't be legal, but it looks like it is.
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juliex

alamo car hire

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hi

 

just hoped i have put this into the right thread..

its just to do with car hire mostly in florida,, we have been to florida four times dealing with the same company [alamo] this time our fifth however we were stung for things we did not know we were signing for, the company we dealt with were always the same.so you come of the flight tired and signing forms for car hire as always just do it and get the car,,, the last time was the same however when we got home noticed weeks later that they had charged us for items we never agreed to. they did this underhand im afraid, the company we booked this holiday through have not backed us up with our complaint,,,we are not stupid ,,,just like to know if anyone has had the same dealings as we have

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hi

 

just hoped i have put this into the right thread..

its just to do with car hire mostly in florida,, we have been to florida four times dealing with the same company [alamo] this time our fifth however we were stung for things we did not know we were signing for, the company we dealt with were always the same.so you come of the flight tired and signing forms for car hire as always just do it and get the car,,, the last time was the same however when we got home noticed weeks later that they had charged us for items we never agreed to. they did this underhand im afraid, the company we booked this holiday through have not backed us up with our complaint,,,we are not stupid ,,,just like to know if anyone has had the same dealings as we have

 

Sorry to hear of your problems.

 

The latest problems you are experincing are maybe to do with a change in company ownership, Alamo in the states have recently been taken over by Enterprise Rent a Car.

 

With Enterprise Rent a Car, the staff there are driven by bonus incentives, i beleive the charges you are relating to are for Excess Protection and or Collision Damage Waiver.

 

Check to see if the price quated is what you payed, sometimes they include EP, CDW etc but the price comes to the same as quoted.

 

If the price quoted is incorrect or even correct, complain to the branch, explain your concerns, if your still not happy escalate the matter to the area manager etc etc.

 

If you need contact details just let me know, hope you get things sorted.


The retailers worst nightmare !

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hi

 

thanks for your reply,, we had taken out the gold insurance which includes cdw, everytime we have been its be ok,, the person behind the desk did not mention atall at anytime did we want extra cover,, we would have declined it,, there were 8 people in our group at the desk and we all have good hearing; it was for personal cover it really was done underhand im afraid,, basically it just to warn others who are going over to watch what they are signing for and make sure you dont have any suprises like we did,,, we rented two vans as there we 18 of us and i guarrenteed my card, well always done it did'nt think we had anything to worry about if we go again i will certainly make sure i sign for what i agreed

 

thanks

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hi

 

thanks for your reply,, we had taken out the gold insurance which includes cdw, everytime we have been its be ok,, the person behind the desk did not mention atall at anytime did we want extra cover,, we would have declined it,, there were 8 people in our group at the desk and we all have good hearing; it was for personal cover it really was done underhand im afraid,, basically it just to warn others who are going over to watch what they are signing for and make sure you dont have any suprises like we did,,, we rented two vans as there we 18 of us and i guarrenteed my card, well always done it did'nt think we had anything to worry about if we go again i will certainly make sure i sign for what i agreed

 

thanks

 

If the company has misold you something i would certanly complain to them, they do like looking after customers, you may even get a free rental the next time you visit.


The retailers worst nightmare !

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