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Mortgage arrears

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We were informed by our mortgage company in Jan 2009 that the amount due for Jan was £210.00 not £950.00, we paid the £210.00 then only to find we were then in arrears with our payment. we then set up a direct debit for the 25th of the month only to find they have been takingthe payment on the 15th of the month,so this months payment has not been met. We feel that these arrears are due to the lender and not us, can anyone help?

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Do you have this in writing ?....if you do, then I would start an immediate dispute asking them to rectify the situation.....


PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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