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k65

virgin refuse service due to debt but...

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i have never been a virgin customer.

i used to be a customer of ntl but left to go to aol.

i paid all monies owed to ntl because aol used the same cable and called ntl to obtain the mac address and check the account had been cleared.

i have sar'd virgin who sent out statements the statements show last payment made £201.00 it was then removed a few days later and a credit of 30.00 put on.

i have explained to virgin its wrong, also they have no credit agreement (to virgin) and cannot supply one for ntl, they have no permission to use my data.

also the billing time was 2001/2002, i have explained the time limit, they cannot tell me why no one from ntl or virgin or anyone acting on their behalf has contacted me about this before.

my last letter has not been answered.

 

should i now make a formal complaint to trading standards or do you suggest someone else.

 

all i want is cable internet, i even offered to pay 1 years worth of monthly subscriptions upfront, but they refused.

i have bt broadband with a top download speed of 60k despite it costing me 45 pounds per month bt cannot improve on the speed.

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