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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Mbna Cca ???


axxsabian
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Hi and welcome

 

I'm sorry to say it's just a bit to small for me to read and I've left the specs at work.

Sure somone will be along who can read it soon.

 

DG

I have no legal training my knowledge comes from my personal life experiences

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Hi axxsabian I have some similar on my post Court papers help required pls if you look at postings #105 to #107. Mine however does not have credit limit though.

 

The CCA should inform you of the APR and interest rate, the method of repayment and also the credit limit or method the limit will be determined (for a loan the actual credit limit is required) :-)

 

Under section 59, 60, 127

The Pescribed Terms are these

 

A Amount of credit

A term stating the amount of credit

 

B Repayments

A term stating how the debtor is to discharge his obligations under the agreement to make the repayments, which may be expressed by reference to a combination of any of the following-

(a) Number of repayments;

(b) Amount of repayments;

© Frequency and timing of repayments;

(d) Dates of repayments;

(e) The manner in which any of the above may be determined; or in any other way, and any power of the creditor to vary what is payable.

 

C Rate of interest

A term stating the rate of interest to be applied to the credit issued under the agreement

D Credit limit

This may be a term or the manner in which it will be determined or that there is no credit limit.

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Hi and welcome

 

I'm sorry to say it's just a bit to small for me to read and I've left the specs at work.

Sure somone will be along who can read it soon.

 

DG

 

Hi there, thanks for looking will see what happens

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Hi axxsabian I have some similar on my post Court papers help required pls if you look at postings #105 to #107. Mine however does not have credit limit though.

 

The CCA should inform you of the APR and interest rate, the method of repayment and also the credit limit or method the limit will be determined (for a loan the actual credit limit is required) :-)

 

Under section 59, 60, 127

The Pescribed Terms are these

 

A Amount of credit

A term stating the amount of credit

 

B Repayments

A term stating how the debtor is to discharge his obligations under the agreement to make the repayments, which may be expressed by reference to a combination of any of the following-

(a) Number of repayments;

(b) Amount of repayments;

© Frequency and timing of repayments;

(d) Dates of repayments;

(e) The manner in which any of the above may be determined; or in any other way, and any power of the creditor to vary what is payable.

 

C Rate of interest

A term stating the rate of interest to be applied to the credit issued under the agreement

D Credit limit

This may be a term or the manner in which it will be determined or that there is no credit limit.

 

 

Hi there thanks for looking, just looking at my cca it seems its all there unless any one can spot anything else, just want to make sure everything is as it should be:grin:

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Well it's been sometime now since i started this post so ithink its time i should continue as the situation has changed on the account.

I've been looking through my paper work and found the default notice would someone have a glance at it please

2gw5czk.jpg

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This Default Notice changes things for you.

 

Do you happen to have the envelope that this letter came in ?

 

As usual, MBNA have given a 17 day period for you to remedy the Default Notice.

However, MBNA 99% of the time will post out Default Notices using UKMAil S delivery service which is a 2nd class postage service.

 

HAve a read of this post for more info - http://www.consumeractiongroup.co.uk/forum/show-post/post-2166205.html

 

I'd also read these two threads to see how a defective DN played a part in these cases-

 

http://www.consumeractiongroup.co.uk/forum/DCA-legal-successes/170484-fairbyblue-mbna-restons-court.html

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/160395-restons-court-action.html

 

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And like a stupid numpty i sent an SAR to restons thinking they would seek the information from MBNA as they say in there first letter " All letters regarding the account should be addressed to restons " and this is what we got

 

29dah55.jpg

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It may not be such a waste of £10.00.

 

Keep the SAR response safe and then use it as a checklist later on.

 

Read the links I posted earlier as to why. ;)

 

Please do get a SAR off to MBNA as soon as possible....and make sure you request the Comms Log........ read the links I posted earlier.

 

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The thing about restons reply to my SAR is that they hold no information about me what so ever only my name address and how much they say i owe, so how can they threaten " legal action " if they dont hold any relivant info on the account, surley it's in there best interest to have that info to make a judgment on weather or not that legal action can be considered

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does the DN look in order to you or is there somthing not right ??

 

 

The DN is defective - read post #12.

 

the reply I posted was a response to you not having kept the envelope and that you should start reading the threads I've posted links to. These links will give a huge insight into how Restons play the game.

 

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The DN is defective - read post #12.

 

the reply I posted was a response to you not having kept the envelope and that you should start reading the threads I've posted links to. These links will give a huge insight into how Restons play the game.

 

 

so by them only asking for only the arrears on the account they no longer have a live account and have recinded on the actual agreement and terminated it

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Also recieved this letter from restond regarding a reply i put together to there SAR responce just outlining that they should have sought the relivant info from MBNA and if they do not hold the info required please pass the account back to MBNA and stop wasting everybodys time with the threat of legal action

 

 

k21yt4.jpg

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Restons letter is correct....they have complied with your SAR to them.

 

Restons have responded correctly to the request.

 

If Restons proceed with legal action, then they will request the details they need from the creditor.

 

Now get the SAR off to MBNA; read the two threads I posted and forget about Restons SAR letters for now.

 

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