T Mobile are now 3G!!

[harrassed senior]

Not strictly a 'debt' problem but I have just received 'an offer I can't refuse' from T Mobile - they are changing my Contract to 3G!! - NOT

 

So just thought I would pre-warn anyone - No Way do I want any dealings with 3G!

[PGH7447]

I love it when they say we are changing your contract whether you like it or not, the sheer arrogance of these companies

[accesspwd]

What do you mean changing to 3G?

[cerberusalert]

Or is it the 'The T-Mobile Dash 3G'? T-Mobile Announces Dash 3G, Tips Android Phone - News and Analysis by PC Magazine

[accesspwd]

Ah so its just a new phone offered by T-Mobile similar to the HTC Snap?

[harrassed senior]

Totally confused now - had to speak to manager (T mobile) at end of call and he said I would get a 'verification' call. This was for yet another company acting on behalf of both T Mobile and 3G saying that they wanted me to confirm that I want 3G to cancel my T Mobile contract and go onto 3G 'Just Like Home'

 

Now I am totally confused, befuddled and out of my depth!!

 

The only thing I did totally agree to was that I had the 14 days cooling off period!!. Not sure when that starts, but I am going to take it that it starts today (which is the earliest it can be).

 

Oh my poor head :confused:

[harrassed senior]

Hi Cerb

 

Don't think thats' it - I am being offered a N.6500 Nokia on a 3G Contract and closing my T Mobile Account - T Mobile say it is because they have sold their aerials to 3G because of the credit crunch!!

[accesspwd]

hmm, really?

 

Is your contracts due to expire in the next 6 months? they could be upgrading you to some new contract that they have with 3G.

 

What you think?

[spamheed]

3G is not the same thing as the Three network.

 

3G is the third Generation of mobile telephony standards (This is a good thing)

 

Three are the mobile equivalent of AOL - they are sh*te and you are never truly rid of them.

 

They are the phone company who keep taking payments after you've cancelled the contract - instruct Blind Three Legged Horses to collect their debts for them and generally p*ss people off. (This is not a good thing)

 

No axe to grind here m'lud

[kiptower]

still does not sound right , why would another company be involved ?

 

you need to get through to T-Mobile complaints, nothing in the telecoms press about this etc

[accesspwd]

Phone them back, and query what you have exactly agreed to, or wait for your new paper work to arrive

[harrassed senior]

Have just called T Mobile who have confirmed it is Not them - it is a [problem]/fraud according to them!

 

Just got the number that called me and it is Mobiles Direct!!

[spamheed]

3G is not

 

 

3G is the type of phone that they want to upgrade you to, You will still be on TMobile, just with a new 3G enabled phone

 

They are basically saying that you are entitled to a new phone and the new one will be a bonny, shiney new 3G enabled phone

[accesspwd]

Ive heard of Mobiles Direct.

 

I gather you did not onstruct them to contact you? Nor were you advised of who they actually were.

 

Sound like they tried to misrepresent themselves to sell you a contract?

[harrassed senior]

Yes, they definitely told me that they were T Mobile several times and were very elaborate with their 'story' of their takeover!!

 

I have now spoken to T Mobile twice and they are not at all worried by this company stating they were them!! aparently, it is allowed!!!

 

I am going to complain to OFT, ICO and Trading Standards on this one, whatever next!

[accesspwd]

They said it was allowed?

 

Nah cant be, thats like me selling you a Big Mac but telling you that you bought it from Burger King

 

Nonsense.

 

Cant beleive T-Mobile said that, Anyone think it was just a lazy customer service clerk?

[accesspwd]

And yeah, Complain to everyone.

[cerberusalert]

http://www.3g.co.uk/

 

Hutchison 3G UK Limited Appoints Distributors

[Nottsdave]

see post 13

[stroke a badger]

Hi Cerb

 

Don't think thats' it - I am being offered a N.6500 Nokia on a 3G Contract and closing my T Mobile Account - T Mobile say it is because they have sold their aerials to 3G because of the credit crunch!!

 

You're almost correct. T-Mobile and 3 are working in partnership to form a new company called MBNL which means that the base stations currently owned by 3 will be upgraded so that the antennas can carry the same frequency as T-Mobile, and vicer verser. The first stage of network consolidation is complete and the network plan for various regions are being finalised.

 

Vodafone and Orange have also signed an agreement to Rand share as well, O2 on the other hand will not permit a third party to share their network spectrum or use multi tilt, multi operator antennas or their sites.

 

Until March of this year I worked for the largest owner of Telecom sites in the UK and breathed MBNL for 3 years, after working in the industry for 10 years I'm pleased that I am out of it.

[harrassed senior]

Update on this:

 

I cancelled the verbal contract with Mobiles Direct in writing that same day, by Recorded Delivery. Interlink Express tried to delivery the new mobile on 1st July, I was not in to take delivery and a card was left to say that if they did not hear from me within 5 days the packet would be returned to sender. So, silly me thought that was the end of it.

 

I have now had 2 bills from 3 whom I have written too with copies of my cancellation letter to Mobiles Direct and a copy of the note left by Interlink. I also e-mailed 3 a copy of the said letter. That was the beginning of this week - no response as yet.

 

However, today I received a letter from 3 saying they have had to restrict my mobile due to non payment of account, and also a letter from Advanced Telecoms Debt Collection Services with the usual threats.

 

Now, earlier on this year I had dealing with ADT in respect of my daughter who was being threatened by them. I complained to OFT and TS who both informed me that this shower were unlicenced and that they would be investigating and would let me know - nothing on that yet.

 

So, what is my next move with regard to this mobiles direct mess? Any help would be appreciated. My Credit File is getting to look ok now and I don't want this lot messing it up again.