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    • hey i typed in dpd in our search...look what i found as the very 1st hit.......😇    
    • I see on November 8 I suggested that you read around all the stories especially the Hermes stories on the sub- forum. Yet you just have reported that you wrote them and suggested that you go to some kind of ADR. Why is that? Have you seen that mentioned in any of the stories on the sub- forum? What ADR did you have in mind? Do you think that such a scheme exists anywhere? We would love to know. If you want to move on with this then you need broadly to follow the advice here and that begins with reading all the stories and then taking the same path. Sorry to say but you've wasted three weeks. If you want to take control of this then you need to read the stories, take the suggested action. My site team colleague above has suggested the next step although that was clear from many stories which are already on this sub- forum
    • Update:  Apologies, it's a bit of a lengthy read.  I’ve been back and forward with Virgin Media after requesting a SAR using their online request form.    I didn’t wish to provide proof of my current address.  The SAR is in relation to my Virgin Media account at my previous address.   I don’t have any utility bills from my previous address so I sent alternative documents with my address in an attempt to prove my identity.  These were not accepted.  In addition, I’ve provided a copy of my driving licence with my old address details and am currently awaiting a response.   Time is ticking so after taking advice to support a mortgage application  in an attempt to improve my credit file I ended up phoning Virgin Media (recorded the call) .  The outcome of which was that I paid but this has not been positive for my credit file.    I spoke to an advisor and was asked if I wished to pay the £75.15.  I explained as per original post, said I didn't owe the outstanding amount etc.   I can enter details if it would be helpful.  I was told that it is not in their hands now, that I don’t owe virgin media, it’s been written off now.  Again, I was told that I don’t owe Virgin media anything.     I explained that my credit file went from 0 missed payments to a default of £75 after raising a complaint and that I received no information as to what the outstanding amount was for.  I stated that my post had been subject to re-direction with Royal Mail.  I re-iterated my complaint and what I wanted to resolve it.  I was advised that Virgin media don’t deal with that, so I asked if there was a department who does deal with that?   I was then transferred to the collection team where I explained everything again.  I was advised that the last bill was already generated on their system.  On reflection, I don’t understand how it was the last bill if they’re saying they did not receive confirmation that I cancelled.  I re-iterated through out the call that I was not aware of what the £75.15 outstanding charge was for, that it was different to my usual monthly bill and that my credit file was marked as up to date until I raised a complaint.  Then a default appeared and I don’t know what it’s for?   I was told that if I paid today that Virgin Media would remove the default.  They would accept payment today and it would be removed from my credit file.  I went back and forward re-iterating my issues.      I was told it  had already been through the process, it was final and so the money has to be settled. I was also advised that my account had gone through valid processes.  I said that there were issues with processing requiring an explanation as I’d not been advised of any charges and re-iterated the issues; credit file, DCA’s requesting differing amounts, correspondence, complaint responses, lack of compliant responses;cancellation, lack of response to 2 deadlock request letters.     The advisor then gave me her word that the default would be removed from my credit file if I was willing to pay today. She said I have her word. I asked for clarity that if I paid that she was stating that the default would be removed and not marked as satisfied.   She assured me it would be removed.    The advisor acknowledged there was still an open complaint.  I asked if she was saying the best she could offer me today to resolve my complaint was that I pay and the default be removed with no other explanation to the issues raised. She said she guaranteed that if I Pay 75.15. you have my word it will be removed when we receive payment.  They could not tell me what the bill was for nor provide a breakdown only that it had been generated.   I said it didn’t resolve my complaint, but I would pay based on what I’d been advised regarding my credit file.  I asked for the complaint be kept open as it was not yet resolved.  I asked for an email address for customer service, complaints, or the person dealing with my complaint.   I was told they don’t have a customer service e-mail address and that they are the complaints team as well.   Again, I stated the compliant was not resolved.    I asked how it could be resolved and  I requested an e-mail address/contact number for customer service/complaints/phone number.    She did offer for an advisor to call me back.    It’s been two weeks since I paid.  I remained on the phone while she said she was requesting the removal of the default.  However, the default remains outstanding on my credit file.  I didn't  receive a receipt as advised.  The money has been taken from my bank account. I have not received any correspondence either.   I'm awaiting the SAR still. 
    • Thank you. As there doesn't seem to be an address in their website, is the Companies House  address the correct place to send the letter of claim? https://find-and-update.company-information.service.gov.uk/company/01421773        
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Ex Council Tennant - Wrongful claims of end of tenancy debt

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Ok, so my friend who has depression moved out of his council flat last April, he had about £140 of rent arrears that he has been paying every month at £10p/m.


Around July/August of 2008 the council sent him an invoice for over £700 saying that was for cleaning up and fixing the flat... Now I know this is complete bollox as I was there helping him move and can testify to the state of the flat.


When asked for a breakdown they gave rough figures, but would not give anything in writing, even when requested by letter disputing the charges.


The tried to claim costs for removing carpets they said were in poor condition - We pointed out that these were the same carpets that were in the property when the tenancy started and that the one in the bedroom (not removed) was in far worse condition than the one they claim to have removed. This charge was eventually removed.


They tried to charge for the filling of holes in walls, that were used to hang pictures from - We pointed out that when the tenancy began half the walls had walpaper hanging of them and everything needed redecorating, we pointed out that every room had been left in a good state of decor with the exception of one wall in the bathroom (we had totally tiled the other three and fitted a power shower and glass folding screen door). This charge was eventually removed.


They tried to charge for rubbish removal, in spite of the fact the interior of the property was completely empty, and I do mean completely as I was there when he locked the door for the last time. There was however rubbish piled up in the garden, and the councils own FREE waste removal service had been notified as had the housing officer the keys were returned to. It appears that the councils contractors have jumped the gun and were in the property within 2 or 3 days and removed it themselves and charged the council almost £300 for it. This charge was disputed in full, but has not been removed.


They have charged for replacement of a small cupboard door in the kitchen that broke and was never fixed by the council (even though they were told). They have also charged for replacing a small section of architrave around a door (friend removed this whilst decorating and forgot to replace it). He fully accepts these and only these two items and has informed the council in writing last summer that he is willing to pay for this and only this.


His letters went unanswered and late last year he started getting letters from a DCA demanding around £450. So far he has ignored these as he doesn't officially have a fixed abode (currently staying with various members of his family until his new place is sorted out in a different area).


The only reason the letters are going to his parents house is because the council demanded a contact address and that was the only one he could think of at the time. His folks keep sending the letters back marked 'NOT AT THIS ADDRESS' and have even written to them stating that the last time he actually resided at that address was in 1993... but still the letters keep coming.


Not quite sure what advice to give... having read the site a little these last few days, I was thinking that a subject access request for information from the council detailing in full all of the costs, an explanation why some charges were so readily removed and others retained, a formal dispuite of the charges and a request for the official complaints procedure.


Should be just ignore the letters fromt he DCA or send a letter stating the debt is in dispute.. but that would then give them reason to believe the address is a valid one and they will continue to harrass his parents.


Any suggestions gratefully recieved please.

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