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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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TUPE...but new contract being offered with major changes?


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Hi,

 

The company I have worked for for the past 6 years was recently taken over and the new employer has offered me, and the whole workforce, new contracts that are vastly different from the current standing contract of employment.

 

The new employer has offered me a new contract that changes my role within the company and I need advice on whether I can refuse this offer and still be legally entitled to a redundancy payment should it come to that? Can the new employer force me to take on this new role even though I am not skill nor have any desire to become skilled at the new role?

 

Any advice on this would be gratefully received,

 

Killagorilla

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What is there reason for changing all of your conracts?

 

TUPE - Transfer of undertaking preotection of Employment

 

They would be in breach of contract if they chnaged you contract without your agreement, there must be a consultaiton period regarding the chnage.

 

You have choose not to accept the new contract in which case they may dismiss you.

 

They are playing a risky game in my eyes as if you left you could potential claim constructive dismissal in relation to the TUPE transfer.

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Thankyou for your reply AaronM. I'm very grateful for your assistance.

 

Re the earlier reply from old_andrew2007, I am not a member of any trade unions unfortunately.

 

The new company is an amalgamation of 3 existing businesses, each with different T & C's. The aim of the management is to get all members of staff onto a shift pattern and a new allocated role to fit within the new structure but the role they have offered me is not something I have the necessary skills or desire to undertake, and changes my current contract for the worse from my point of view.

There has been a period of 14 days allocated to accepting the new contracts which probably isn't a long enough consultation period.

Are there any legal requirements on the company with regard to this period?

 

If I refuse to accept then I understand they have the right to dismiss me but my question is; will I be entitled to a notice period, redundancy payment included or will I have no option other than to pursue them thro a tribunal?

 

Barry

 

What is there reason for changing all of your conracts?

 

TUPE - Transfer of undertaking preotection of Employment

 

They would be in breach of contract if they chnaged you contract without your agreement, there must be a consultaiton period regarding the chnage.

 

You have choose not to accept the new contract in which case they may dismiss you.

 

They are playing a risky game in my eyes as if you left you could potential claim constructive dismissal in relation to the TUPE transfer.

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There is no limit on a notice period to vary terms and conditions, just that they have to give resonable notice.

 

If you refuse the new contract and they dismiss you they will have to give you notice which would be 1 year + 1 additional year for every years service. You would be entitled to accrud holiday but as the role is not redundant (is it?) you would not be entitled to this.

 

It sounds very mixed and the only possible reason for varying your contract would be as it causes economical problems that they cannot deal with once every one TUPE's.

 

They should however have consulted prior to the TUPE about this!

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There was definitely no consultation prior to the TUPE and we (the staff) were only made aware of it after it was a done deal so may be I have some grounds there to fight.

 

My current Job title is Production Manager and the Big Boss is now claiming that, due to the MIS (Management Information System) they have in place, this role does not require human intervention as much as my previous role required. Therefore maybe my role is 'redundant' eh?

 

It is a very mixed bag of poo with everybody having objections left right and centre.

 

I am also being told that sick-pay, which I was enjoying as paid, will now become SSP which is another change I'm challenging.

 

Thanks again for any input on this :-)

 

Barry

 

 

UPDATE:

I have now had a discussion with the Big Boss and he clearly stated that my role no longer existed so I pushed him further on the redundancy issue. He didn't have a clear answer and suggested that we both take a few days to consider our options.

There is no limit on a notice period to vary terms and conditions, just that they have to give resonable notice.

 

If you refuse the new contract and they dismiss you they will have to give you notice which would be 1 year + 1 additional year for every years service. You would be entitled to accrud holiday but as the role is not redundant (is it?) you would not be entitled to this.

 

It sounds very mixed and the only possible reason for varying your contract would be as it causes economical problems that they cannot deal with once every one TUPE's.

 

They should however have consulted prior to the TUPE about this!

Edited by killagorilla
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