CCA - what to do next

[darkest_dawng]

I recently sent a CCA request to Red Debt Collection Services / Lowell Portfolio for a debt with 3G Mobile. I had a contract telephone with them.

 

I've had a letter back from them, and they've returned my cheque.

 

The letter states the following:

 

Please note that the balance requested for payment is a service agreement and not a credit agreement as defined by the Consumer Credit Act 1974.

 

We have, however requested statements from the original creditor which will show you how the balance requested is made up. These will be forwarded to you upon receipt.

 

Please be assured your account has been placed on hold until the requested statements have been received, at which point we will require your proposals for repayment.

 

My question is, what do I do now?

 

In addition, I also sent a CCA request to Connaught Collections, it's been over 12 working days since the request was acknowledged, and cheque cashed. Where do I stand on this?

 

Many thanks in advance for the advice.

[accesspwd]

When did you take the agreement out?

 

how did you apply for it, in the shop, online?

[sam614]

click on blue DCA link and send template 20 to connaught.

 

times up;)tell them so.

 

forget red till they get back with proof.

 

SAM:pLOWELL DETESTER

[darkest_dawng]

Thanks for the help