Simply be harassment

[badger100]

i get aproxx 4 calls a day over my debt with simply be even though i reached an agreement with them on their first call they are rude and threatening they talk over me and dont want to talk about the agreement they just want the money they dont care about harassing phone calls they just say they will stop when ive settled the account i am at a loss at what to do...any ideas??

[sam614]

hi. welcome to cag.

 

why are they ringing if you have a agreement,are they after more?

 

you make it clear that they stop now,do not let them get away with it any longer.

 

its your phone replace the handset every time they call.

 

send them the telephone harassment template.

 

and report to OFT 08454 04 05 06.

 

SAM:pLOWELL DETESTER

[badger100]

hi. welcome to cag.

 

why are they ringing if you have a agreement,are they after more?

 

you make it clear that they stop now,do not let them get away with it any longer.

 

its your phone replace the handset every time they call.

 

send them the telephone harassment template.

 

and report to OFT 08454 04 05 06.

 

SAM:pLOWELL DETESTER

 

They say its there policy to keep phoning untill the debt is cleared...so ill be getting this for the next 6 or 7 months lol

[karens25]

hiya, sorry if this is a hijack!!

i have just had a call from simply be.. some very rude woman named kianza.. who asked for me by my first name as if she were a friend and who said when asked for her name.."dont worry this call is being recorded for training purposes" well they didnt train you very well in customer services love!!! she insisted that i HAD to clear the whole balance today..

i have missed a couple of payments and although i said i was prepared to pay the minimum payment they have asked for by the due date she still tried to pressurise me to pay the outstanding balance, and even said she was prepared to drop the 3 charges that have been placed on the account if i paid in full.. had i not known what ive learned on here i would have been afraid not to make a payment...are they allowed to use bully tactics?

my blood is boiling, can i request a transcript of this call.. can i cca them? can i complain about this woman?maybe they should think about employing pleasant friendly people, i would have probably made that payment today!!

 

karen

[Nagasis]

Hi karen, have you asked for a copy of the cca?

[karens25]

hi nagasis

 

no i havent.... shoud i?

 

thanks

karen