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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Faded number plate - MOT Failure


MrMT
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I took my car in for the MOT knowing it would fail at least on the missing rear exhaust silencer that dropped off due to corrosion a few months back. I consider the sub £50 charge a very reasonable inspection cost so I can gauge whether it's worth repairing the old gal (93).

 

So, it came back as failed on the exhaust (fair enough), failed on corrosion to the sills (obvious once the tester had made holes with his tool) a split driveshaft boot and a faded rear number plate.

 

I was incredulous at the last and was sure the tester was being overzealous but he did have a slight point inasmuch, due to the large amount of t-cutting and washing and polishing I've done over the months, there was a large amount of oversmearing all around the car on black plastic trim, bumpers and rear number plate but it was still perfectly readable IMO. He justified his decision by saying due to the popularity of speed cameras and ANPR cameras, the test is more stringent and being faded means the camera cannot capture the registration. When in insuated I might set off a speed camera I had to bite me tongue and leave.

 

I got the holes professionally welded, a new exhaust fitted and replaced the driveshaft boot myself and decided to clean and polish the original number plate so the tester could see it wasn't faded but oversmeared.

 

I dropped the car off at noon for the retest worrying it could still fail on the emissions, only to return half an hour later to find they did me the favour of not retesting it because he could see instantly I hadn't changed the number plate.

 

Well, I wasn't happy at all and told them so, gave them my point of view and then threatened to complain to VOSA but the tester stood his ground and added "for the sake of a fiver, £8" at which point I had to bite my tongue and stomped off to get a number plate.

 

So I googled for MOT and faded plates but could not find anything concrete inasmuch as it being an up-to-date copy. I really want to know what method and testing principles are used to decide what is a pass and what is a fail for number plate fade.

 

Can anyone advise please? I would like to ask VOSA for clarification and would welcome a second opinion.

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The usual problem with plates is the de-lamination of the reflective backing from the plastic plate

 

This is what the manual says under reasons for rejection:

A registration plate;

a. missing

b. so insecure that it is likely to fall off

c. letter or figure missing or incomplete

d. Faded, dirty, deteriorated or obscured, (for example by a towbar so that it is likely to be misread or is not easily legible to a person standing approximately 20 metres to the front/rear of the vehicle.

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Knowing that passing something that could prove to be unlawful, and that the station could lose it's license if the ministry inspector considered they were not doing their job properly, they go by an instruction in the manual.

 

That instruction says "If in doubt, fail it".

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Yes, the backing has delaminated to the point a few spots of the "yellow space" is encroached on at the very edges of the plate but the tester did not relate to such a fault. He made it clear he judged the plate "faded" (enough to make photography difficult) which I take to mean the perspex is not opaque and/or the black/yellow is greying out which neither is true IMHO.

 

I paced 20 strides and could easily read the plate, I paced 40 strides and still no problem, as I continued walking away, I could still read it so it doesn't fail the "not easily legible" and that wasn't what the tester was failing it for, he implied the camera's are less capable than the human eye - yet my cheap digicam photo'd it just fine. I just can't see where he's coming from.

 

As for "if in doubt", he didn't seem in doubt to me but I understand what you're saying.

 

The tester said they're more stringent about plates now but what is he relying on here? - if we can't know this info, the system's a license to print money, isn't it?

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Yes, the backing has delaminated to the point a few spots of the "yellow space" is encroached on at the very edges of the plate but the tester did not relate to such a fault. He made it clear he judged the plate "faded" (enough to make photography difficult) which I take to mean the perspex is not opaque and/or the black/yellow is greying out which neither is true IMHO.

 

I paced 20 strides and could easily read the plate, I paced 40 strides and still no problem, as I continued walking away, I could still read it so it doesn't fail the "not easily legible" and that wasn't what the tester was failing it for, he implied the camera's are less capable than the human eye - yet my cheap digicam photo'd it just fine. I just can't see where he's coming from.

 

As for "if in doubt", he didn't seem in doubt to me but I understand what you're saying.

 

The tester said they're more stringent about plates now but what is he relying on here? - if we can't know this info, the system's a license to print money, isn't it?

 

 

Not quite.

 

If you feel that the tester has acted unfairly you can appeal the matter to VOSA

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MrMt, I undesrtand your frustration, but in the whole scheme of things considering you have had to have sills welded up, a rear box, and driveshaft gaiter, another five to ten pounds for a plate is possibly not worth the aggro of complaining to VOSA. You will probably find that VOSA have a waiting list of three or four weeks, so your car will remain off road for that time, and then if VOSA agree with the tester, you will have to buy the plate anyway.

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