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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Dell or PC World


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Considering a new PC as my Dell is about to go on the blink it seems. I've had it about 5 years, does that sounds about right life time wise? What's the best idea, to go to PC World or do the Dell again. I'm not sure of the pros and cons.

 

 

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My daughter bought me a laptop for christmas from PC World without telling me, they told her that she had to purchase a backup dvd of the system to avoid any problems if the system went down. She to them I was a retired computer programmer but they told her that a user cannot make this disc themselves. When I unpacked the laptop from the box the first thing I found was you guessed instructions on creating your own system dvd backup disk robbed her of £30. I have no knowledge of Dell and this is my only knowledge of PC World.

 

dpick

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My daughter bought me a laptop for christmas from PC World without telling me, they told her that she had to purchase a backup dvd of the system to avoid any problems if the system went down. She to them I was a retired computer programmer but they told her that a user cannot make this disc themselves. When I unpacked the laptop from the box the first thing I found was you guessed instructions on creating your own system dvd backup disk robbed her of £30. I have no knowledge of Dell and this is my only knowledge of PC World.

 

dpick

 

I find that hard to believe considering PCworld don't sell individual backup disks. He may have suggested she buy blank disks to create her backups on, but I fail to see how he could offer recovery disks they don't sell.

 

Anyway I would buy from PCWorld rather than online, simply because if anything goes wrong you'll have to go through an RMA process with dell. If you do it through PCWorld, they go through the process for you and deal with everything, which saves you a headache. Other then that just compare the specs and price and decide based on that.

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Don't buy from either of these stores. My PC is from PC world and to cut a long story short, their repair service is nothing short of a circus act. Instead you should think about buying from a local, independent computer retailer. There are lots of them about and they often provide a much more personal service, keep repair bills down to a mimimum and give you REAL advice on things like malware protection, not force sell what they're told to. They are also very knowledgable about what they sell, offer much better phone services, geez I even know my local computer shop guys a bit lol.

 

It also helps support your local economy, and for a much better & more personal service, it's worth it.

 

These shops also provide a 'build your own' service, where you can select the components you want and have a PC built around your needs.

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plus build your own services always include pirate software....great :') nothing wrong with buying from dell but if your not fussed on colours pc world laptops are cheaper and normally include webcams for less then dell, but obviously with dell online you can customize.

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If you do a search on 'problems with Dell', the results will be in the tens of thousands. Do the same with PcWorld and the results are in the thousands. I know which one I would choose plus with pcworld, you can go to the shop and complain face to face if you ever have the need to.

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  • 3 weeks later...
If you do a search on 'problems with Dell', the results will be in the tens of thousands. Do the same with PcWorld and the results are in the thousands. I know which one I would choose plus with pcworld, you can go to the shop and complain face to face if you ever have the need to.

 

LOL erm and how many PC's/Laptops does Dell sell vs. PC World? Dell certainly has a lot of corporate stuff worldwide.

Now I know nothing about PC World but have had 2 Dells in the last 5 years. The plus with Dell is that hidden away is a 'Norton Ghost' sector so if you have some issues and want to 'install as delivered' you can do it. Dell supplies 'all' CD/DVD's for manual installation inclusing the operating system in the box.

In the end swings and roundabouts. I guess I'd go with Dell because aftersales as in technical support is great. I also have the issue that if I walk into PC World the person selling is doing exactly that as you can imagine 'commision' in his/her mind followed by the sale.

The downside to Dell is they use CIT group for finance. This has been an awful experience for me as they show 'no' sympathy in hardship cases and 'twist' it would seem the CCA to their own conveniance so issuing default notices as they see fit. If you want a statement from them they'll to charge you £25 for the priviledge!

Michael

Edited by InformedSearcher

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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LOL erm and how many PC's/Laptops does Dell sell vs. PC World? Dell certainly has a lot of corporate stuff worldwide.

Now I know nothing about PC World but have had 2 Dells in the last 5 years. The plus with Dell is that hidden away is a 'Norton Ghost' sector so if you have some issues and want to 'install as delivered' you can do it. Dell supplies 'all' CD/DVD's for manual installation inclusing the operating system in the box.

In the end swings and roundabouts. I guess I'd go with Dell because aftersales as in technical support is great. I also have the issue that if I walk into PC World the person selling is doing exactly that as you can imagine 'commision' in his/her mind followed by the sale.

The downside to Dell is they use CIT group for finance. This has been an awful experience for me as they show 'no' sympathy in hardship cases and 'twist' it would seem the CCA to their own conveniance so issuing default notices as they see fit. If you want a statement from them they'll to charge you £25 for the priviledge!

Michael

 

You realize PCWorld sell dell computers right? I mean if recovery is a major issue, almost all pc manufacturers provide a recovery sector or recovery disks nowadays, quite often both.

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You realize PCWorld sell dell computers right? I mean if recovery is a major issue, almost all pc manufacturers provide a recovery sector or recovery disks nowadays, quite often both.

 

I was commenting of the difference as I see it between Dell and PC World. Whilst PCW might well sell Dell Computers my point was not that. PCW sell many makes of computer and are a retailer whereas Dell are both retailer and manufacturer/assemblers of computers. Of course both sell additional items.

I guess the difference is that Dell are rather more dedicated to their own products wheras PCW or PCWB are simply resellers. I like the way Dell PC's are delivered including everything in case of problems including on line updates and help centre stuff that IMHO gives it the edge.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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I was commenting of the difference as I see it between Dell and PC World. Whilst PCW might well sell Dell Computers my point was not that. PCW sell many makes of computer and are a retailer whereas Dell are both retailer and manufacturer/assemblers of computers. Of course both sell additional items.

I guess the difference is that Dell are rather more dedicated to their own products wheras PCW or PCWB are simply resellers. I like the way Dell PC's are delivered including everything in case of problems including on line updates and help centre stuff that IMHO gives it the edge.

Michael

 

Not that it's any of my business where you choose to buy, although I'd consider it rude of me not to at least try to inform you. Don't take this as me just arguing against you for the sake of arguing, at the end of the day it's your decision where to shop, I'd just rather you made an informed choice.

 

Dells customer service center has been rated amongst the worst. I've dealt with them as part of my job working for currys and they are one of the worst companies I've ever had to deal with, the worst being HP. I mean don't get me wrong, the customer service offered over the phone from pcworld isn't much better, but at least with PCworld, you can dump it into a currys/pcworld store anytime within the first year and get them to deal with everything, should anything go wrong.

 

Also, all pc's come with online updates in the form of windows update, which also includes updates for drivers now.

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if you can give it a few months theres some nice new services coming out at pcworld

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I have listened. :) I guess you get that feel good factor when you find things go okay for you and stick with them.

For a laugh I recall years ago when I had an Amstrad. Like they charged premium rates (kinda shows how AS made what he did!) for support at the rate of 60p a minute.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 1 month later...
  • 1 month later...

Don't bother with PC world if you're going to buy a new dell computer, go to dell direct. PC world sold me a dodgy dell inspiron laptop which i didnt even have a month, wireless card fault, took 5 different visits to 3 stores just to get an exchange as it was in the 28 day period. The staff at pc world are rude, useless and tried all kinds of tactics to fob me off with the faulty laptop!

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Just for the info there's a long winded article in PC Pro (free on line) about places to shop. Sadly these mags are good but alas I'm sure biased when it comes down to things like this, probably due to potential advertisers. Although it does not mention after sales it does show a couple of places I'd never have thought of going to.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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My advice - steer well clear of Dell. I bought a Studio system from them this year. Allowing for them rerouting it to Newcastle (I live in Hampshire) it took six weeks to arrive. The call centre in India had no idea of where either place was and just kept telling me to wait in for it. Now I'm arguing over the back-up disks. It comes with a back-up utility only that doesn't work. It's apparently a known bug and they're only going to charge me a nominal fee - that's £59 in your money - to fix it. Everyone I've spoken to about Dell gives me that sort of "what did you expect?" look. I haven't found anyone who has had a good experience with them. Don't do it. You will regret it.

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I'd guess that Dell operate a bit like Amstrad in the past. AS managed to charge premium rates for retail customers to get technical help - then kept them 'holding' so as to notch up the income. 'The Apprentice' - now there's a couple of words to linger on! Dell is really corporate based. To them people like me are nothing but a corporate buyer having say 500 PC's and laptops are good to work with. Plus of course the warranty is shorter.

There's good and bad in all the PC builders/manufacturers so a simple retail consumer tends to be 'We sold it/ forget them' attitude. I have to confess when I had a problem with my PC I spoke to a gentleman from Canada who was so helpful. Sadly I suppose it's pot luck if you get 'India' - If you ever have bank problems remember 'India' is the keyword, amongst Malysia and The Phillipines. Eventually UK suppliers will come back to the UK but let's face it, 15 quid a week for a 3rd world locations pay per week(!) vs. UK and its 300 quid a week average in that type of job - Now who are they going to employ I wonder?!

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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