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Need help with littlewoods catalogue


ed-209
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I bought a Hotpoint washer dryer from Littlewoods 23/9/08 since then it has flooded my kitchen 4 times and each time Hotpoint sent out a engineer it turned out the filter was blocked.

 

The filter in this model WDL520p is under the drum and is not accessible by the consumer, as the machine is ment to be a self cleaning pump.

 

I have told littlewoods I want the machine removed from my house as under the sales of goods act it is unfit for purpose, the are stalling and passing me from piller to post and are now saying contact hotpoint as it's there problem. I have pointed out, that my contract of sale is with Littlewoods and not Hotpoint,

 

Any help would be great.

 

Ed.

 

Ps. I'm not looking for comp for damage to floor ect, I just want them to remove this PoS.

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Hi, was this bought on credit? and is it paid for yet?

 

Edit, is it currently working?

 

To answer in order.

 

Yes bought in sep 08 due to start getting paid jan 2010.

 

It's last repair (cleaning the filter - 4th time) was 1st of June.

 

It's been unplugged and disconnected from plumbing since then, as I have no faith that it will not block and flood my kitchen again.

 

Ed.

Edited by ed-209
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I worked for the company/.. in some cases it could be down to the engineers report. you need to ask to speak to a manager then and them to transfer you to the directors office (dont worry its only a dedicated group of complaint handlers). they need to check the engineers report...if he has fixed the same problem 3 times or more they will replace...as for your damages you will need to put this in writing with quotes.

 

bypass the manager and get to the top ring during the day monday to friday as all offices are open then

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  • 2 weeks later...

Hi again, had another hotpoint engineer out, who also said this machine has mutli faults, I have a copy of his report. Now littlewood are still messing about including giving wrong numbers for the directors office, So I have managed to get the address for the directors office, I was thinking of sending this letter. Do you think this will get a response.

 

"To whom it may concern,

I’m writing today to give formal notice of my rejection of the above goods which has been faulty since purchase and has been repaired 4 times, due to it flooding my kitchen 4 times, and as such under the SALES OF GOODS Act the item is not fit for the purpose and not of merchantable quality. I have the reports from the hotpoint engineer which states that the item has multi faults. I was willing to reach a comprise and exchange for a different make and model, but your phone staff just gave me the run around and told various lies and half truths, and as such I have no faith in them or your company in this matter, you have 30 days from the above date to arrange uplift of your goods, otherwise I will dispose of it at YOUR expense.

I would also like to point out that Hotpoint have nothing in the eyes of the law to do with this as my CONTRACT OF SALE for this purchase is between myself and you company.

If you choose to ignore this request I will follow it up with a smalls claims action for the disposal costs and my costs in dealing with this matter. Including but not limited to replacement of solid wooden flooring 4 times, loss of earning and compensation for distress caused.

I really hope it doesn’t have to come to that, but please don’t test me.

Without prejudice to further action. "

I really hope someone can help.

Ed.

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