e-on backbilling

[irene25]

I am with e-on since 2005 and always paid my bills on time.

About a year ago I moved out of my flat.

I received an estimated bill on 1st of April 2008 of £251.29.

I called them to let them know I was moving out and that I did not have access to the meter reader and they sent a second bill on the 14th of April 2008, of £271.37. The second bill stated ''final bill' and nowhere on it did it say it was an estimate. I paid the final bill on the 26th of April 2008 and the account was closed.

 

Almost a year after, on the 15th of May 2009, I received at my new address a warning of immediate payment of £162.33 as an outstanding amount (issued on the 6th of April 2009).

 

I wrote to the director of customer services at e-on and all I got was that those were the actuall meter readings read 3 months and 9 months after I had evacuated the flat. He apologised for being mislead to believe my final bill was based on actuall readings and informed me the outstanding balance required immediate payment.

 

Please advise me whether there is something I could do, as I dispute the fact that readings read 3 months after I moved out were for electricity that I consumed.

 

Thank you.

[Rhia]

Check out the Energy Retail Association's Code of Practice - which Eon should subscribe to - they cannot reclaim any unbilled charges beyond 12 months and you know it. Para 10 of this code states: "If you do not receive a bill for more than one year any outstanding debt that relates to energy consumed...will be cancelled."

Google Energy Retail Association and yoiu'll find it there.