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NR Together Mortgage issue / Investor Compensation


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Hi All

 

Im after some well recommened advice. In 2006 i took out a together mortgage with NR. Which included 95% mortgage and a 25k unsecured loan.

 

I removed the mortgage from NR when they became uncompetitive, i am now delinked and paying the increased 12.79% on the unsecured as a result of the delink. The unsecured loan was over 30 years as per the mortgage. I stand to pay around 102k in 30 yrs time!

 

I have paid the increased rate along with the mortgage payments (now with Lloyds) without issue since the delink about 6-7 months ago. Now my overtime hours have pretty much gone to 0 and to say im struggling to pay is an understatement!

 

I contacted a no win no fee company (investor compensation) to check the validity of the original loan agreement. Reason being as i had phoned NR on many occasions to negotiate a lower rate as i thought the increase was a little unfair! All i got was a very stern 'no chance' on a couple of occasions.

 

Anyway i returned all my unsecured loan agreement documents in a pack that investor compensation sent to me and requested the return of so they could investigate if there was any discrepancies. I didnt hear anything for a few weeks so i rang them and they have said they never recieved the pack i sent in so i have now lost all my documentation!

 

What options would be available to me considering my loan agreement documentation has been lost?

 

I have read through some other posts for similar situations but they seem to have varying circumstances to my own.

 

Sorry if this is in the wrong section.

 

Thanks in advance

Jason.

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Jason....if you no longer have all the paperwork, have you requested a SAR ?

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

IF WE HAVE BEEN HELPFUL -PLEASE, PLEASE, PLEASE GIVE A DONATION TO HELP US TO CONTINUE HELPING YOU

 

I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

IMPORTANT - If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.

Before you decide,consider the users here who have already offered help and support.

Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.

If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.

 

Forum rules - http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/9-forum-rules-please-read.html

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Thanks for the response 42man.

 

I only got the official 'it has never arrived with us' yesterday from investor Compensation.

 

I will fill out the SAR and send. Just found the form on the forum.

 

Not quite sure about where to go after the SAR stage though. I could just do with a little guidance through the varying stages.

 

Thanks Again

Jason

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  • 2 weeks later...

Hi 42 man

 

NR responded promptly to the SAR request. Problem is im not sure in which areas i should be looking to sense check or validify any issues with the offer from the beginning?

 

The pack they sent contains initial set up documentation, offer of loan, all statements prior to me transferring mortgage to lloyds, a few screen shots where call centre agents have updated records. I also have a copy of the Key facts provided to me by AFS - approved financial solutions who set me up the mortgage -i did this as a friend worked for them at the time.

 

Thanks in advance again.

 

Jason.

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If I may ask have you created an official dispute with the company ?....

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

IF WE HAVE BEEN HELPFUL -PLEASE, PLEASE, PLEASE GIVE A DONATION TO HELP US TO CONTINUE HELPING YOU

 

I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

IMPORTANT - If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.

Before you decide,consider the users here who have already offered help and support.

Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.

If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.

 

Forum rules - http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/9-forum-rules-please-read.html

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I have not created an official dispute with the company. Is there a correct way of doing so?

 

I was hoping to maybe find something within the SAR documentation that does point towards any selling discrepancies or lack of clear information, before i dispute?

 

I have the key facts documentation. Also the mortgage was interest only for the first 2 1/2 years with NR.

 

 

Jason

Edited by JLGee80
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There isn't a template as all complaints are different, but i'd suggest writing your complaints down and sending it in (possibly to the Chairman)......send it recorded too. They have a duty of care to answer any sort of dispute.

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

IF WE HAVE BEEN HELPFUL -PLEASE, PLEASE, PLEASE GIVE A DONATION TO HELP US TO CONTINUE HELPING YOU

 

I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

IMPORTANT - If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.

Before you decide,consider the users here who have already offered help and support.

Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.

If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.

 

Forum rules - http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/9-forum-rules-please-read.html

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HI 42 Man

 

In regards to my complaints, i wanted to basically find out if the unsecured element of my mortgage with NR is indeed enforcable and what elements are necessary to ensure the loan is enforceable? So i know basically what to look for.

 

I have checked through the small print and it does indeed mention the hike in interest rate if the mortgage product is removed from the unsecured loan allthough i wasnt aware at the time of signing.

 

Are there other variables that have to be met for the loan to be enforcable?

 

I have the documentation that i could scan in if someone with experience could view.

 

 

Thanks in advance

Jason.

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