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Barclays Send Me Somebody Elses Statements


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I requested from Barclays copies of my charges on both my accounts with them as far back as possible.

 

They said to me that they can only give me info dating back to the last 6 years as they dont have info dating further back than the 6 years but would have the information ordered out for me for the last 6 years...

 

Today i recieved the statements, I have recieved all the statements for last 6 years for 1 of my accounts, but instead of recieving statements for last 6 years on my other account, i recieved another customers 6 years worth of statements...

 

I understand errors can happen but I think that a bank as large as Barclays should be more careful when sending customers info to ensure they are sending it to the correct person...The covering letter is address to me stating that they have enclosed my statements but the statements in each of the 3 envelopes are somebody elses..

 

Has anybody else been in the same situation??????

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Send the other persons' statements to the Information Commissioners Office.

 

Complain about Barclays failure to protect confidential data and ask that B's be ordered to produce the statements for the account which you still need.

 

You should also complain that they have only produced data for the last 6 years whereas you asked for ALL data which they hold and you believe they have older data for you.

 

I wonder if B's sent YOUR statements to the other customer. :mad:

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Thinking about it i remember there was someone else who had this happen and if my memory is correct it was Barclay's also.

 

Ill have a dig around and see if i can find the link.

 

Regards

 

PF

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CARTER V Co-Op

BANK CHARGES

REFUNDED £3567

 

POMPEYFAITH V Co-Op PPI

OFFER MADE BUT REFUSED

ONGOING AND STILL ONGOING

NOW WITH THE OMBUDSMAN

 

R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

 

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