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Online Train booking Trouble

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I have recently booked a train journey from raileasy.co.uk

I have been charged twice on my bank statement.

I only went trough the booking process once and only saw one booking confirmation in my browser and only received one confirmation email.


I have contacted them via email and phone and they have sent a patronising email talking to me like an idiot and said i 'have' booked it twice and they can refund one of the trips if i pay a 10pound admin charge.


im annoyed and feel cheated.


i feel that being a regular customer i am being stolen from and ripped off big time.


any advice?

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Yes send them a prelim asking for it back-together with a request to see a copy of their terms and conditions and complaints procedure.

Ask them to substantiate their £10 admin charge-by giving you a breakdown showing a genuine pre estimate.

keep a copy and send it recorded giving them 14 days to respond.

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