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Online Train booking Trouble


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I have recently booked a train journey from raileasy.co.uk

I have been charged twice on my bank statement.

I only went trough the booking process once and only saw one booking confirmation in my browser and only received one confirmation email.

 

I have contacted them via email and phone and they have sent a patronising email talking to me like an idiot and said i 'have' booked it twice and they can refund one of the trips if i pay a 10pound admin charge.

 

im annoyed and feel cheated.

 

i feel that being a regular customer i am being stolen from and ripped off big time.

 

any advice?

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Yes send them a prelim asking for it back-together with a request to see a copy of their terms and conditions and complaints procedure.

Ask them to substantiate their £10 admin charge-by giving you a breakdown showing a genuine pre estimate.

keep a copy and send it recorded giving them 14 days to respond.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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